Customer Relationship Manager

Role Overview

We are seeking an experienced Customer Relationship Manager based in the United States to join a dynamic industrial solutions team. This role integrates strategic relationship management, business development, and technical expertise in engineering to advance partnerships, foster business growth, and deliver technical value across major markets. You will collaborate closely with sales, product, engineering, and customer support teams, acting as a trusted advisor throughout the customer lifecycle. The position offers opportunities to influence product development, uncover new business prospects, and work with global stakeholders in an expanding, fast-paced environment.

Key Responsibilities

• Develop and nurture enduring partnerships with major customers, strategic collaborators, and internal teams to ensure outstanding customer experiences.
• Serve as the main interface coordinating between sales, engineering, product management, operations, and support teams for smooth execution of projects.
• Support management of key accounts in industrial sectors by assisting clients in identifying optimal technical solutions for their operational requirements.
• Play a role in business development by locating new growth avenues, increasing revenue within existing clients, and contributing to sales targets.
• Offer technical expertise during product evaluations, application analyses, customer discussions, and commercial negotiations.
• Represent the company’s product range in industry gatherings, seminars, conferences, and client meetings, showcasing technical knowledge and market insight.
• Collect customer feedback, analyze competitor activities, and gather market intelligence to inform product strategy and business planning.
• Work collaboratively with proposals and sales teams by providing technical training, product insights, and sales support throughout the customer engagement process.
• Address and resolve customer issues proactively, maintaining consistent communication and high satisfaction levels.
• Contribute to internal training programs to enhance team knowledge on products and commercial skills.

Qualifications and Experience

• Bachelor’s degree in Mechanical Engineering or a technically related field, or equivalent professional engineering experience.
• At least five years of professional background in customer relationship management, business development, sales, product management, or engineering within an industrial setting.
• Strong mechanical engineering expertise, especially relating to screw compressors, rotating machinery, or air and gas handling systems.
• Experience in sales or support of complex engineered products, aftermarket services, or OEM solutions.
• Demonstrated capability in building client relationships, commercial negotiation, and managing strategic accounts.
• Proficient in driving business growth with value-based selling and strong development skills.
• Excellent communication, presentation, interpersonal, and stakeholder management skills.
• Self-directed with the ability to handle multiple priorities in a fast-paced, customer-centric environment.
• Proficiency in Microsoft Office and CRM systems like Salesforce.
• Strong problem-solving, analytical thinking, and skills in resolving customer challenges.
• Experience working in international teams, industrial markets, or global manufacturing is a plus.

Benefits and Work Conditions

• Competitive salary and benefits package.
• Telecommuting from a home office within the United States.
• Medical, dental, and vision insurance coverage.
• Contributions to a Health Savings Account (HSA) by the employer.
• Flexible Spending Accounts (FSA) for healthcare and dependent care.
• Company-paid short-term and long-term disability insurance.
• Basic life insurance paid by employer with options for supplemental coverage for employees and eligible dependents.
• Up to two weeks paid parental leave.
• 401(k) retirement plan featuring company matching contributions.
• Career advancement opportunities in a global, growth-oriented organization.
• A collaborative and supportive workplace promoting professional development.

Additional Information

This recruitment is handled on behalf of our partner company, which manages the application process and further steps. The selection process includes AI-driven candidate matching for fair and quick evaluation, but final hiring decisions rest with the hiring organization. Applications are subject to data privacy measures compliant with GDPR and relevant laws.