Customer Care Officer

About Al-Qadsiah Saudi Club

Al-Qadsiah Saudi Club is a prominent football club located in Saudi Arabia, boasting a longstanding tradition of sporting achievement and active community involvement. With decades of history, the club is recognized for developing talented athletes and playing a key role in advancing sports in the region. It upholds values of professionalism, teamwork, and integrity, striving to enhance its presence both nationally and internationally while promoting sportsmanship and dedication.

Role Overview

The club is recruiting a committed and energetic Customer Care Officer to support its strategic plans, operational functions, and community outreach efforts. This position offers a chance for an enthusiastic professional to contribute meaningfully to the club’s growth. The ideal candidate will have excellent communication skills, a passion for sports, and experience in organizational management. Collaborating with several departments, they will ensure project execution is smooth, strengthen stakeholder engagement, and maintain the club's prestigious image.

Key Responsibilities

• Assist in the planning, organizing, and execution of club-related events, tournaments, and community outreach programs.
• Work collaboratively with internal teams and external partners for effective event management and seamless operations.
• Oversee communication platforms, including social media channels, to promote club events and engage supporters and stakeholders.
• Support marketing efforts designed to enhance brand awareness and increase fan engagement.
• Help formulate and implement strategic initiatives aligned with the club's goals.
• Track and assess the success of programs and initiatives, providing suggestions for improvements.
• Maintain detailed records of events, budgets, and reports to ensure transparency and accountability.
• Contribute to developing sponsorship and partnerships to bolster the club’s financial sustainability and expansion.

Candidate Requirements

• Bachelor’s degree in Sports Management, Business Administration, Marketing, or a related discipline; a master's degree is advantageous.
• Demonstrated experience in sports management, event coordination, or equivalent roles preferably within a sports organization.
• Strong verbal and written communication skills with the ability to cultivate effective stakeholder relationships.
• Excellent organizational and project management skills.
• Familiarity with current sports industry trends, marketing methods, and community engagement strategies.
• Proficient in MS Office, CRM software, and social media platforms.
• Capacity to perform well under pressure and adapt in a dynamic workplace.

Perks & Benefits

• Competitive salary package.
• Comprehensive health insurance.
• Training and mentorship programs to support professional development.
• Positive working environment encouraging innovation, collaboration, and ongoing learning.
• Paid leave and performance-based rewards.
• Access to exclusive sporting events and club facilities.
• A diverse and inclusive workplace culture promoting respect and equal opportunity.

Equal Opportunity Statement

Al-Qadsiah Saudi Club is committed to equal employment opportunity. The club values diversity and inclusion, ensuring no discrimination based on race, gender, age, religion, nationality, or other protected characteristics. Hiring decisions are solely based on qualifications, experience, and ability to contribute to the club's success, fostering an environment where all employees can prosper.