Credits & Collections Analyst

Role Overview

The Credits & Collections Analyst is responsible for evaluating the creditworthiness of both prospective and current clients, setting appropriate credit limits, and analyzing financial statements connected to credit applications. This role supports order management by collaborating with supply chain and marketing teams to monitor credit usage, minimize disputes, and ensure timely payments.

Key Responsibilities

• Assess credit data and financial statements to gauge risk levels for extending credit and present recommendations to the Credit committee members.
• Compile, analyze, and disseminate credit-related information within the designated area.
• Coordinate with collection agencies and the legal department regarding debt follow-up, escalating issues when necessary.
• Engage with customers to resolve complaints and confirm accuracy of financial and credit transactions.
• Prepare reports for the Credit & Collections committee meetings as required.
• Manage accounts that are credit-blocked and pursue collection of overdue payments, ensuring all unpaid debts or credits in customer accounts receivable are resolved through payment or internal adjustments.
• Adhere strictly to company policies and systems including SAPS, HSEC & Quality standards.

Required Qualifications and Experience

• Diploma or Bachelor's degree in Business Administration, Accounting, or Economics.
• At least two years of relevant experience in credit and collections, accounts receivable, or accounting roles.
• Strong grasp of fundamental financial and credit principles.
• Proficient in Microsoft Office suite, particularly Excel.
• Excellent analytical, communication, and problem-solving abilities.

Skill Set

• Experience with ERP systems such as Sun System or equivalent.
• Proficient in Windows operating system environment.
• Advanced Microsoft Excel skills.
• Strong interpersonal and communication capabilities.
• Negotiation skills to handle credit-related discussions effectively.
• Ability to analyze and solve complex problems.
• Experience managing virtual relationships and interactions.
• Fluent in English and local languages.

Competencies

• Ability to deliver measurable results.
• Skills in motivating, coaching, and developing others.
• Exhibits courage in decision-making and handling challenges.
• Customer-centric mindset.
• Capable of processing and allocating receipts.
• Reconciliation of customer accounts.
• Effective debt collection strategies.
• Management of bad debt.