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About Vox Media and Creative Services

Vox Media is a prominent modern media organization committed to inspiring important conversations about current and future trends. Emphasizing diversity, equity, and inclusion, the Creative Services Team within Client Operations connects brands to meaningful audiences across multiple platforms, including Vox.com, New York Magazine Brands, and the Vox Media Podcast Network, using technology and insights to drive engagement.

Role Overview

The Creative Services Manager serves as the primary liaison between internal creative groups (such as video, photo, design, audio, and experiential teams) and clients, ensuring all campaign expectations, creative scopes, and standards are fulfilled. Responsibilities include managing campaigns from conception through delivery, maintaining high-quality creative outputs, and promoting client satisfaction as the main client-facing contact.

Key Responsibilities

Manage and communicate all phases of creative development and production for custom campaigns across relevant stakeholders.
Deliver excellent client service through clear communication and expectation management during campaigns.
Serve as the trusted expert for clients regarding all creative campaign components.
Ensure brand integration elements are accurately communicated to clients and executed as promised.
Collaborate closely with Vox Media's creative teams to align assets with creative vision, supporting client discussions.
Oversee campaign production timelines and workflow for seamless execution.
Educate brand partners by simplifying production terminology for clear understanding.
Convey client feedback and expectations clearly and contextually to internal creative teams to guide revisions.
Manage multiple high-profile campaigns simultaneously with effective prioritization and ongoing client availability.
Troubleshoot campaign issues by diagnosing problems and proposing solutions aligning with both client and Vox Media principles.
Escalate challenges with recommendations to Creative Services leadership.
Represent clients on-set during production or serve as their proxy virtually.
Collaborate with Insights, Sales, Account Strategy, and Creative departments for campaign wrap-ups and success storytelling, including opportunities for upselling.
Maintain passion for Vox Media’s networks and an understanding of its editorial topics and trends.

Required Qualifications

Minimum 3-4 years of experience managing creative advertising campaigns involving various media types in client-facing roles.
Preferred background in creative agencies or publishing environments.
Strong knowledge of creative development and production workflows.
Demonstrated ability to communicate effectively with internal teams and external brand partners.
Exceptional client communication and writing skills.
Confident public speaker capable of leading meetings with creatives and clients.
Excellent interpersonal skills to engage with brands, agencies, and internal stakeholders calmly and positively.
Ability to thrive under deadlines with sustained energy and a positive outlook.
High emotional intelligence, empathy, humor, and compassion.
Strategic mindset with a proactive, solution-oriented approach.

Additional Information

This role is a temporary full-time position, lasting approximately five months through December 2026, with potential for extension based on business needs. The position is based in New York City with flexibility for remote or hybrid work arrangements on a case-by-case basis.

Compensation

The salary range for this role is between $80,000 and $85,000 USD annually, commensurate with experience and skills.

Commitment to Diversity, Equity & Inclusion

Vox Media fosters an inclusive workplace where all individuals can be their authentic selves. The company is committed to equal opportunity and considers all qualified applicants without regard to various legally protected statuses. Reasonable accommodations during the application process are available upon request.

Creative Services Manager