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About Us

We are a specialised boutique digital marketing agency focused on the hospitality sector, dedicated to helping businesses expand through exceptional social media, creative content, and paid digital advertising services. Our compact, driven team collaborates closely to manage diverse projects, ranging from monthly social media oversight to content shoots, influencer campaigns, and advertising on Meta and Google platforms.

Role Overview

We seek a highly organised individual who thrives on setting high standards and pioneering work, ensuring that creative teams remain on track and clients receive outstanding experiences. This role acts as one of the central creative drivers of the agency, bridging client services, creative work, content production, and paid media to guarantee projects meet deadlines, stay within budgets, and uphold quality benchmarks.

Primary Responsibilities

Manage the simultaneous delivery of multiple client accounts.
Develop and maintain project timelines effectively.
Coordinate schedules across creative, paid media, and content production.
Oversee priorities among designers, videographers, social media managers, and freelancers.
Ensure project delivery adheres to agreed timelines and scopes.
Detect potential delivery risks early and resolve them proactively.
Enhance agency workflows and internal processes for increased efficiency.
Plan resource allocation across the team and maintain workload balance.
Create and manage production timelines for content shoots.
Supervise approval workflows and quality assurance.
Facilitate weekly creative team meetings and keep projects progressing through all stages.
Support Head of Client Services in planning and prioritisation activities.
Assist with onboarding new hires and freelancers to foster a positive working environment.
Contribute to agency growth by identifying delivery improvements and supporting planning and forecasting.

Candidate Profile

3 to 5 years of experience in project management, creative operations, or account/project delivery roles.
Background in marketing, creative, social media, or digital agency environments.
Exceptional organisational and multitasking abilities combined with a keen eye for detail.
Confidence and capability to engage directly with clients.
Proven experience managing creative teams or working with freelancers.
Ability to remain calm and solution-oriented under pressure.

Preferred: Experience working with hospitality, lifestyle, or consumer brands is advantageous.

Ideal Attributes

Enjoys creating order within dynamic creative settings.
Takes initiative in resolving operational challenges.
Demonstrates commercial insight, beyond mere administrative capability.
Maintains a balance between process and creative freedom.
Possesses aspirations for growth into senior leadership roles.

Why Join the Team?

Clear career progression path aiming toward Director-level positions.
Opportunity to influence agency operations and culture.
Hybrid working model based in London.
Close-knit, ambitious, and supportive team environment.
High degree of autonomy and ownership within role.
Engage with some of London's leading hospitality brands.

Creative Manager

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