Community Information Officer

Overview

The Community Information Officer position at Aneurin Bevan University Health Board (ABUHB) is a fixed-term role based at the 19 Hills Health and Wellbeing Centre in Newport, Wales. The centre centralizes various health and community services including General Medical Services, Community Dentistry, Social Care, and Third Sector support. This role aims to support local patients and community members by facilitating access to services and encouraging wellbeing activities tailored to the locality's needs, while addressing health inequalities and fostering community engagement.

Main Responsibilities

• Assist patients and the public in accessing a range of services and provide information and support directly from the 19 Hills HWBC.
• Stimulate and coordinate activities within the Health and Wellbeing Centre responsive to community demands by engaging with stakeholders and partner organizations.
• Promote innovation in creating a vibrant, inclusive, and safe environment that meets diverse user needs.
• Support the development of local knowledge and skills, applying community asset-based approaches and contributing to the Place Based Well-being Collaborative to actively involve local populations.

Qualifications and Experience

• Essential: General education at GCSE level, NVQ Level 3 qualification or equivalent proven experience and knowledge.
• Desirable: Evidence of ongoing professional development.
• Experience in community settings involving effective engagement with individuals and the public.
• Experience collecting monitoring data and producing public-facing communication materials.
• Understanding of health inequalities and barriers facing communities.
• Desirable experience in community development approaches and safeguarding procedures knowledge.

Required Skills and Attributes

• Strong customer service orientation focused on community needs.
• Effective communication skills adaptable to different audiences; confident and approachable.
• Proficient in IT, particularly Microsoft Office applications.
• Self-driven, enthusiastic, proactive, creative, and innovative mindset.
• Welsh language ability is advantageous but not mandatory.
• Ability to plan, prioritize, and complete assigned tasks efficiently.

Additional Information

The post is offered on a fixed-term basis until 31 March 2027, subject to funding availability. Candidates applying for secondment positions must obtain authorization from their current line manager before applying.

ABUHB encourages applications from all individuals, including those with protected characteristics, disabled or neurodiverse candidates, and members of the Armed Forces community. Applications in Welsh are welcomed and treated equally to those in English. The Health Board supports flexible working arrangements where feasible.

The organization's sites enforce a strict no-smoking policy in line with legal requirements. Reasonable adjustments are available during the recruitment and employment process to accommodate applicants' needs upon request.

Applicants are advised to monitor their email frequently for correspondence related to their application and interview process. The Health Board reserves the right to close the vacancy at any time and may withdraw posts if filled internally.

Salary for this Band 3 role will be updated following the NHS Agenda for Change pay award effective from April 1, 2026, with backdated implementation in August 2026 if applicable.