Client Success Manager

About the Role

Join CSP, Inc. as a Client Success Manager based in Raleigh, NC in a hybrid full-time position. This role offers a great opportunity to launch a career in IT, blending sales expertise with relationship management to foster client growth and satisfaction.

Key Responsibilities

• Serve as the primary liaison and lead point of contact for existing clients, managing relationships strategically.
• Identify opportunities to upsell services and expand client accounts effectively.
• Act as a trusted advisor by leading business review sessions and strategic planning meetings to align with client goals.
• Represent the client’s interests internally, collaborating with different departments to deliver excellent service.

Benefits and Growth

• Receive ongoing training to deepen knowledge of the evolving IT industry.
• Gain opportunities for personal and professional development in an independent work environment.
• Work alongside motivated colleagues within a fast-paced, empowering company culture.
• Enjoy close mentorship from company leadership, including the Vice President of Growth.
• Competitive compensation including robust bonus and commission structures.

Candidate Profile

• Self-driven with a strong motivation to achieve goals in a results-oriented role.
• Eagerness to learn and adapt in a fast-changing environment.
• Problem-solving mindset focused on creating beneficial outcomes for both the company and clients.
• Strong verbal and written communication skills.
• Detail-oriented with excellent organizational skills and the ability to meet deadlines.

Company Overview

CSP, Inc. is a family-owned business established in 1995 providing IT Managed Services, cloud, security, and technology solutions primarily across the Southeast. The company prioritizes client service and technology to establish long-lasting partnerships and ensure positive user experiences. With around 40 professionals on staff, CSP supports secure, efficient business operations while fostering employee skill growth and career advancement.

The company culture emphasizes a casual, collaborative atmosphere enhanced by regular social events, team meetings, and continuous training efforts. CSP values innovation, personal development, and work-life balance in a stable, community-focused environment.