Client Advisor

About the Maison

Founded in 1833, Jaeger-LeCoultre has built its reputation on inventive craftsmanship, technical precision, and a deep connection to the Vallée de Joux. Often referred to as the Watchmaker of Watchmakers, the Maison has developed more than 1,400 calibres and secured over 430 patents. With 190 years of expertise and 180 crafts brought together in one place, it continues to create refined timepieces that unite mechanical excellence, artistic detail, and understated elegance.

Role Overview

The Client Advisor position is based at Dubai Mall in Dubai, United Arab Emirates. The role focuses on driving boutique performance, delivering exceptional client experiences, and representing the Maison with professionalism and sophistication.

Commercial Performance

• Work toward and surpass personal and boutique sales goals.
• Understand boutique KPIs and support the action plans set by boutique leadership.

Operational Excellence

• Keep the boutique clean, well-arranged, and aligned with brand presentation standards.
• Manage transactions confidently, including payments and returns.
• Support inventory tasks such as receiving, stocking, and securing products and accessories.
• Develop strong working knowledge of digital tools used in the boutique.
• Follow the Maison’s commercial guidelines and internal policies.
• Observe security and loss-prevention procedures to protect boutique assets.
• Assist with visual merchandising and the setup of product displays.

Client Relationship Management

• Welcome clients proactively and create a warm, attentive atmosphere in the boutique.
• Use active listening and thoughtful questions to understand client preferences and needs.
• Build durable client relationships through tailored communication and consistent follow-up.
• Help grow the client base through referrals and targeted outreach.
• Maintain the client database and manage relationships to encourage repeat visits and purchases.
• Invite clients to private previews and exclusive events.
• Deliver high-quality after-sales support, including repairs, adjustments, and strap changes.
• Respond to client questions and concerns in a prompt, courteous, and professional manner.
• Coordinate between clients and service centres when needed.
• Take every opportunity to strengthen satisfaction and loyalty.

Product Knowledge and Team Contribution

• Share detailed knowledge of Jaeger-LeCoultre’s heritage, collections, and technical features.
• Present and demonstrate watches with enthusiasm, emphasizing craftsmanship, history, and distinctive qualities.
• Stay informed about market developments, competitor activity, and new launches.
• Represent the Maison elegantly at special events.
• Collaborate closely with colleagues to meet boutique objectives and maintain a supportive team culture.
• Exchange expertise and effective practices with the team.
• Provide assistance to colleagues whenever required.
• Take part in team meetings and training activities.

Profile

The ideal candidate is passionate about luxury watchmaking, strongly client-focused, driven by results, and comfortable representing refined luxury standards. Strong communication, interpersonal presence, and a trustworthy, self-aware attitude are essential.

Candidate Requirements

• Previous experience in luxury retail sales, ideally within watches or jewellery.
• Proven ability to build and expand a network of high-net-worth clients.
• Excellent communication, presentation, and relationship-building abilities.
• Capability to work both independently and collaboratively.
• Fluency in English; additional languages are an advantage.

Additional Information

This is a full-time, onsite position in Dubai Mall, Dubai, United Arab Emirates. No stipend, salary figure, number of vacancies, or start date was specified in the source.