Call Center Agent (m/w/d)

About Talention

Talention is a rapidly growing software company leading innovation in the expanding personal marketing software market. Over 500 companies and approximately 10,000 users across 16 countries rely on their products.

Job Overview

We are seeking a motivated Call Center Agent starting immediately to join our sales team in Wuppertal with opportunities for remote work. This position is ideal for early career professionals eager to grow in a dynamic SaaS environment.

Key Responsibilities

• Proactively acquire new B2B customers (HR departments and decision makers) by reaching out via telephone, email, and professional social networks, generating interest in Talention’s solutions.
• Conduct initial contact primarily through phone calls, complemented by emails and outreach on LinkedIn or similar platforms, presenting Talention and engaging prospects for follow-up conversations.
• Qualify potential clients by skillfully guiding discussions to uncover their interest and need for advanced recruitment solutions, gathering key details on company size, recruitment processes, and challenges.
• Arrange presentation appointments (on-site or web demos) with the sales team for qualified leads, coordinating schedules and ensuring the sales executives are fully briefed to maximize opportunity conversion.
• Maintain persistence by following up on sent proposals and open contacts through calls and emails to convert prospects into customers.
• Accurately record all interactions, notes, and pipeline status in the CRM system (HubSpot), ensuring transparency and tracking of personal performance.

Candidate Profile

• Previous experience in call center roles, telemarketing, or sales development, ideally within SaaS or technology sectors.
• Excellent German communication skills at mother tongue level (minimum C1), with the ability to articulate clearly and listen attentively, demonstrating a confident and friendly demeanor with interlocutors.
• Resilience and determination: Persistence in pursuing goals despite rejection, with a proactive, goal-oriented work ethic and strong discipline.
• Quick learner who can rapidly understand new industries and businesses and apply product knowledge effectively in conversations.
• Highly organized and self-driven, capable of managing multiple tasks in a fast-paced startup environment with proficiency in common office software and CRM tools.
• Team-oriented attitude: Comfortable working independently on calls yet values teamwork, regularly celebrates shared successes, and seeks support when facing challenges, bringing positive energy to the office.

Benefits

• Competitive remuneration structure combining a fixed salary with variable performance-based incentives.
• An acclaimed product with a strong reputation as an innovative startup stemming from Bergische Universität Wuppertal, recognized in its industry and research spheres.
• Startup culture offering a clear vision embraced company-wide, short decision-making processes, rapid personal development opportunities, and regular team events.
• Comprehensive onboarding in tools such as Talention, HubSpot, and LinkedIn Sales Navigator within a mentorship program, plus tailored continuing education opportunities.
• Engagement in the fast-growing, innovative SaaS sector, providing an exciting and forward-looking career path.
• Generous vacation policy including 30 days of annual leave plus Christmas and New Year's off for thorough rest and personal growth.
• Flexible hybrid working model allowing home office days combined with in-office collaboration and team interaction.
• Convenient central office location in Wuppertal with excellent transport links to surrounding cities; just five minutes from the main train station.
• Additional perks include free parking or public transport subsidies, complimentary beverages (hot and cold), a welcoming break area with gaming options, opportunities for personal development, and social team activities.

Contact & Application

If you believe you are a good fit, please submit your application including a resume for the Call Center Agent role. For more information, contact Steffen Braun, Sales Director at 0202 261 494 882.