Cafe Assistant

Job Overview

The role focuses on ensuring the smooth and efficient operation of the cafe while delivering outstanding customer service at all times. You will be a key part of the busy Frank & Honest Cafe, helping to create a welcoming environment for patrons.

Candidate Profile

• Previous experience in hospitality sectors such as cafes, restaurants, or hotels is advantageous.
• Barista experience is preferred but not mandatory as comprehensive training will be provided.
• Strong communication skills essential.
• Background in customer service is considered beneficial.
• A genuine passion for food and coffee with the ability to engage and inspire customers.

Key Responsibilities

• Embody Centra's brand values by being proud, energetic, imaginative, and community-focused.
• Prioritize customer satisfaction by warmly welcoming every customer and consistently providing exceptional service.
• Comply with all operational standards, policies, procedures, and guidelines relevant to the cafe.
• Support customers by enhancing their understanding of available food and beverage options.
• Handle customer queries promptly and professionally according to store policies.
• Maintain attractive merchandise displays and ensure the cafe is presented to the highest standard.
• Keep all areas of the cafe clean and tidy, adhering to required food safety regulations.

Work Environment and Schedule

The cafe is open seven days a week from 6:30 AM to 6:30 PM with varied shifts. This full-time position requires enthusiasm for both customer interaction and coffee culture.