Business Manager

Role Overview

As a Business Manager at Hoora, you will be the central coordinator aligning business strategies with their execution on the ground. You will own and nurture vendor and service partner relationships across diverse categories, ensuring operational excellence and swift delivery of business and marketing goals. Collaboration with Business, Product, and Technology teams will be critical to your success.

Primary Responsibilities

• Develop and sustain strong partnerships with vendors and service providers across multiple categories.
• Lead the onboarding process, provide training, and continuously monitor performance to ensure compliance with Hoora’s quality and service benchmarks.
• Identify and resolve operational bottlenecks by coordinating internally to improve service delivery flow.
• Support marketing campaign execution across CRM, digital channels, and partner networks while tracking key metrics related to customer acquisition and retention.
• Contribute to the planning and analysis of seasonal promotions and offers to enhance growth strategies.
• Serve as the key liaison facilitating communication and coordination among Business, Product, Operations, and Technology teams.
• Manage project workflows through tools like Jira, ensuring timely follow-up and closure of business requirements.
• Participate in mobile application feature testing and validation to support product reliability and quality.
• Analyze business data including revenue trends, conversion rates, and operational dashboards to inform decision-making.
• Prepare detailed reports and business reviews for leadership, highlighting opportunities and supporting forecasting.
• Oversee multiple service categories, maintaining operational efficiency throughout.
• Ensure synchronization among customer support, marketing, product, finance, and vendor teams to meet business objectives effectively.

Qualifications

• 4 to 6 years of experience in business operations, vendor management, category management, or similar roles.
• Exceptional stakeholder management skills with aptitude for juggling multiple projects and priorities.
• Proficient in Microsoft Excel or Google Sheets and experienced with Jira or equivalent project management software.
• Strong analytical capabilities paired with a data-driven mindset and numerical literacy.

Preferred Attributes

• Background in automotive, marketplace, consumer internet, or service technology industries.
• Knowledge of CRM platforms, Google Analytics, Mixpanel, or related analytical tools.
• Familiarity with mobile app product workflows, user experience journeys, and interaction with product and tech teams.

Success Criteria

• Notable enhancement in vendor performance and service quality.
• Smooth and timely execution of marketing and business initiatives.
• Accelerated resolution of product and operational requirements.
• Decision-making grounded in data across business functions.
• Effective cross-team collaboration ensuring business alignment and goal attainment.