Brand Concierge - E-commerce Sales & Order Support Virtual Assistant

Role Overview

Join TalentPop App as a Brand Concierge specializing in e-commerce sales and order support. This remote role involves guiding customers through their online purchase experience, recovering lost sales, and delivering a tailored, high-quality interaction that fosters trust, loyalty, and long-lasting relationships between customers and brands.

Key Responsibilities

• Interact with customers over chat, email, phone, and SMS to assist with order inquiries, product questions, and after-purchase needs, aiming to increase conversion rates and customer satisfaction.
• Identify and capitalize on opportunities for upselling, cross-selling, and bundling products to elevate average order value.
• Manage subscription recovery, winback initiatives, abandoned cart follow-ups, and other sales-related touchpoints to enhance customer retention.
• Handle order tracking, returns, exchanges, and cancellations in ways that preserve sales chances.
• Consistently represent the brand voice, providing a personalized concierge-level experience in every customer interaction.
• Maintain detailed customer records and relay relevant trends to improve sales and customer journey approaches.
• Partner with internal teams to incorporate feedback and refine sales conversion strategies.

Qualifications and Experience

• Minimum of one year of demonstrated remote or online sales and customer support experience.
• Proven experience in e-commerce, especially in upselling, cross-selling, abandoned cart recovery, subscription assistance, winbacks, post-purchase support, or product bundling.
• Excellent persuasive communication abilities with a knack for converting leads and closing sales through strong relationship management.
• At least one year of customer service experience via phone, email, or chat is essential; experience in e-commerce sales is highly advantageous.
• Familiarity with Shopify, CRM systems, or customer engagement platforms is beneficial.
• Self-driven, target-oriented, and capable of thriving in a dynamic, remote setting.

Technical Requirements

• Personal computer or laptop equipped with at least an Intel i5 processor.
• Reliable internet connection providing a minimum of 25 Mbps upload and download speeds.
• A quiet and professional workspace appropriate for handling calls.

Benefits and Incentives

• Opportunities to earn commissions alongside annual performance-based salary increases.
• Paid time off to support work-life balance and relaxation.
• Health coverage options including HMO or a monthly health stipend.
• Performance and recognition bonuses for outstanding contributors.
• Completely remote, permanent work-from-home position.
• Encouraging team culture with genuine growth prospects.

Application Instructions

Applicants must select the "Brand Concierge" role during application and enter the code "ESOS" for consideration. Failure to follow these steps will result in the application not being reviewed.