Bench General Manager

About Buddy's Pizza

Founded in 1946 in Detroit, Michigan, Buddy's Pizza pioneered the unique Detroit-Style pizza, characterized by its square shape and crispy, cheesy edges. Over the years, the brand has expanded to 19 locations, carrying forward its legacy of innovative and heartfelt pizza making.

Job Purpose

The Bench General Manager is entrusted with full oversight of all departments within a Buddy's unit. This role focuses on maximizing both customer satisfaction and business profitability. The position requires maintaining exceptional standards of service, operational quality, and cleanliness, while fostering strong communication with management and team members. A minimum commitment of 5 days and 50 hours weekly is expected.

Key Responsibilities

• Supervise daily unit operations during shifts, including decision-making, staff training and assistance, guest engagement, scheduling, and maintaining product and cleanliness standards.
• Manage labor effectively by monitoring staff breaks and overseeing all cash handling and checkout procedures.
• Conduct daily pre-shift briefings to align the team on operational objectives.
• Provide ongoing guidance to staff to ensure adherence to operational protocols and standards.
• Prepare and complete managerial accounting reports as directed by the General Manager; analyze sales and labor reports to monitor unit performance.
• Identify and implement strategies to improve department operations and achieve store goals.
• Ensure accuracy of line checks across all shifts.
• Encourage a positive work environment to boost employee morale, productivity, and professional growth.
• Maintain a safe workplace to minimize risks of injury and accidents.
• Oversee deliveries to ensure correct product receipt and billing.
• Manage guest experiences by handling inquiries, approving comps, promos, credits, and other guest-related requests.

Leadership Duties

• Support recruitment, training, and scheduling of staff.
• Ensure proper utilization of communication tools, including pre-shift meetings, documentation, evaluations, and record keeping.
• Conduct employee performance reviews and provide constructive feedback and disciplinary action when necessary.
• Enforce adherence to Buddy's uniform standards and policies.

Required Qualifications

• At least 3 years of experience in a general management role within a full-service restaurant environment.
• Proficiency in leadership, communication, staff development, and operational quality management.
• Strong communication skills across all staff levels, combined with effective problem-solving and decision-making capabilities.
• Understanding of employment law with the ability to maintain confidentiality.
• Exceptional customer service and critical thinking skills.
• Solid computer literacy.

Benefits

• Competitive salary with bonus opportunities.
• Complimentary meals during shifts.
• Paid time off and holiday benefits.
• Medical, dental, and vision insurance plans.
• Flexible Spending Account.
• Employee discounts and flexible scheduling.
• Paid training and a 401(k) program.

Work Environment and Physical Requirements

• Effective verbal communication and attentive listening skills are required for interactions with employees and guests.
• Ability to stand and walk for entire shifts.
• Capability to reach, lift (up to 50 pounds), bend, and operate kitchen equipment.

Inclusion Commitment

Buddy's Pizza proudly embraces diversity and fosters an inclusive workplace where all individuals are valued. As an equal opportunity employer, discrimination and harassment are strictly prohibited in compliance with federal, state, and local laws.