AV Manager

About the Company

Makkah Clock Royal Tower, A Fairmont Hotel, stands just steps from the Masjid Al Haram and the Holy Ka’aba. This towering 86-story landmark, part of the Abraj Al Bait Complex, features 1650 rooms and exemplifies authentic hospitality in a world-class setting.

Role Overview and Responsibilities

• Supervise the setup, operation, maintenance, and enhancement of all audiovisual equipment including sound systems, lighting, LED displays, projectors, video conferencing solutions, control systems, IPTV, digital signage, and entertainment technologies.
• Ensure AV devices are kept in excellent operational condition via proactive maintenance schedules and periodic technical inspections.
• Plan and coordinate audiovisual needs for conferences, meetings, entertainment events, VIP functions, and special occasions.
• Provide hands-on technical leadership and support during event execution to guarantee seamless operations and swiftly resolve any technical difficulties.
• Manage stage preparations such as sound checks, lighting programming, wireless microphone setups, DMX addressing, and accommodate artist technical requests.
• Maintain comprehensive records of AV system configurations, inventories, and maintenance activities.

• Lead and mentor the audiovisual team including supervisors and technicians, fostering their development through coaching and training.
• Create staff schedules aligned with business and event demands while managing resource allocation efficiently.
• Conduct regular performance appraisals and identify opportunities for team skill enhancement.
• Promote a workplace culture emphasizing collaboration, accountability, innovation, and exceptional service standards.

• Support ongoing hotel renovations, system upgrades and new projects related to audiovisual technologies.
• Evaluate emerging AV innovations and recommend improvements to boost operating efficiency, reliability, and guest satisfaction.
• Oversee AV-related capital expenditure projects from initial planning through to implementation phases.

• Prepare and control the department's annual operational and capital budgets.
• Monitor expenditures to ensure cost-effective use of resources.
• Manage vendor relations by sourcing, negotiating, and contracting with AV suppliers, service providers, and contractors.
• Ensure timely purchasing of AV equipment, spare parts, and required technical services.

• Adhere to hotel policies, Operational Standards Manual, ISO Integrated Management Systems, and all safety regulations.
• Implement and maintain safe working procedures for AV equipment operation, installation, and upkeep.
• Conduct regular risk assessments and address any identified hazards promptly.

• Collaborate closely with Entertainment, Events, Sales, Banqueting, Operations, and IT teams to deliver outstanding AV experiences.
• Support the successful execution of guest functions, conferences, shows, and corporate events.
• Ensure AV services consistently meet guest expectations and uphold brand quality standards.

Qualifications & Experience

• At least 2 years’ experience working within engineering departments at luxury properties.
• Strong interpersonal skills coupled with effective problem-solving capabilities.
• Highly organized with excellent planning and goal-oriented mindset.
• Analytical thinking, leadership qualities, and ability to develop team members are critical.
• International work experience is considered a valuable asset.
• Energetic, enthusiastic, self-driven, and capable of inspiring and engaging team members.

Additional Information

By joining this esteemed hotel brand, you become part of a global leader that embraces individuality and supports your growth continuously. The company encourages you to pursue your passions, challenge norms, and contribute to shaping the future of hospitality while exploring limitless career possibilities.