Associate - Digital Product Management

Role overview

This position sits within the Global Merchant & Network Services (GMNS) organization at American Express. The GMNS Product team supports the enterprise across business units and customer segments, operating within a network that processes more than $1.6 trillion in annual spend and serves issuers and acquirers in over 170 markets.

The team is leading a multi-year enterprise payments initiative focused on creating a central excellence hub for payment execution. The aim is to improve operational efficiency, accelerate the development of new payment products and capabilities, better support business-unit strategies, and meet changing customer payment needs.

This is an individual contributor role focused on designing and delivering modern, scalable enterprise payment capabilities. You will work closely with Product Management, Architecture, Engineering, and Market teams to turn strategy into practical, scalable product and platform solutions.

The role also contributes to the redesign of existing payment flows and the expansion of bank-based money movement capabilities across global markets. The position reports to the Manager in the Payments India Centre of Excellence (CoE).

Responsibilities

• Work with product teams to convert strategy and roadmap priorities into technical capabilities and concrete execution plans.
• Build release plans in coordination with stakeholders across Product, Engineering, Operations, Strategy, and Market teams.
• Take part in discovery and solution design for new payment flows and bank integration capabilities that support major customer journeys.
• Shape and refine capabilities, features, user stories, and the acceptance or success criteria tied to them.
• Set market-specific platform needs for global platform inclusion and expansion release planning.
• Create delivery approaches for modernization, including playbooks that support broader adoption and scaling of modern payment capabilities worldwide.
• Support the shift from legacy payment solutions to resilient, scalable, cloud-enabled platforms wherever applicable.
• Define and track delivery and performance measures to improve predictability, speed, quality, and incremental value delivery.
• Serve as the communication link between technical teams and business stakeholders so goals, progress, and expectations remain aligned.
• Help build a team culture that values collaboration, delivery excellence, and disciplined execution.

Requirements

• At least 2 years of experience in product development, product management, strategy, engineering, or a related function.
• Hands-on experience working with engineering teams through the full product lifecycle, including the ability to translate business needs into technical language and back again.
• Strong personal organization, initiative, and accountability for delivering results.
• Excellent analytical and problem-solving abilities, with comfort handling ambiguity, making trade-offs, and executing at scale.
• Ability to identify issues quickly and choose the right resolution path using practical, creative problem solving.
• Genuine interest in payments and financial technology, ideally with exposure to bill pay, servicing, bank connections, or multi-rail initiatives.
• Strong curiosity, critical thinking, and interest in solving complex business and technical problems.
• Ability to build effective working relationships and collaborate with internal and external stakeholders toward shared goals.
• Experience driving change and using scaled Agile practices to support product delivery.
• Bachelor’s or Master’s degree in Engineering, Business, or a related discipline.

About American Express

American Express is guided by a long history of innovation, shared values, leadership behaviors, and a commitment to supporting customers, communities, and colleagues. The company focuses on differentiated products, world-class service, and a strong risk mindset to maintain trust, security, and service standards.

As part of Team Amex, you can expect support for your overall well-being, opportunities to learn new skills, grow as a leader, and build your career. Your ideas are valued, your contribution matters, and your work helps shape the future of the company.

Benefits and workplace support

• Competitive base salary.
• Bonus incentives.
• Support for financial wellbeing and retirement planning.
• Medical, dental, vision, life insurance, and disability coverage, depending on location.
• Flexible working arrangements that may be hybrid, onsite, or virtual depending on role and business needs.
• Generous paid parental leave policies, depending on location.
• Access to global onsite wellness centers with nurses and doctors, depending on location.
• Confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.

Equal opportunity and hiring conditions

American Express is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or any other legally protected status.

An offer from American Express is subject to successful completion of a background verification check, in line with applicable laws and regulations.