Analyst, Business Process Improvement

About the Role

Mastercard operates globally, facilitating economies and empowering people across more than 200 countries and territories. We ensure secure, straightforward, intelligent, and accessible digital payment options. Our combination of technology, innovation, partnerships, and networks drives distinctive products and services that enable individuals, businesses, and governments to achieve their full potential.

The Business Process Improvement Analyst plays an essential role in supporting smooth operations within a large, multi-stakeholder environment by contributing to structured processes, efficient team coordination, and transparent communication. Working closely with senior leaders and key members of a 150+ person team, this position integrates business process support with management coordination.

Key Responsibilities

• Facilitate operational processes to ensure effective coordination across a sizable workforce.
• Analyze, document, and assist in communicating updates and improvements to existing processes.
• Maintain trackers, dashboards, and status updates with emphasis on enhancing efficiency and automation.
• Support the drafting of reports, presentations, and written communications.
• Accurately capture discussion points, assigned actions, and inputs from meetings, workshops, and collaborative sessions.
• Assist in monitoring KPIs and basic performance reporting utilizing established tools and templates.
• Adhere to defined methodologies, standards, and protocols.
• Organize meeting agendas, prepare materials, and create briefing documents.
• Monitor and follow up on action items, decisions, and commitments resulting from leadership meetings.
• Coordinate senior leadership meeting schedules, logistics, and calendar management.
• Support travel arrangements and expense report processing as needed.

Qualifications & Experience

• Experience collaborating with multiple stakeholders in operational, project-related, analytical, or process-focused roles.
• Exceptional organizational abilities with keen attention to detail.
• Capability to accurately follow structured processes and instructions.
• Excellent written and verbal communication skills.
• A motivated learner eager to acquire new skills through hands-on engagement.
• Proficiency in gathering and structuring requirements from varied stakeholders.
• Strong command of Microsoft applications including Teams, Excel, PowerPoint, and SharePoint.
• A bachelor's degree is preferred, or an equivalent amount of practical experience.
• Experience supporting executive or senior leaders is beneficial but not mandatory.

Success Indicators

• Accurate documentation and clear communication of information and action items.
• Consistent tracking and appropriate escalation of initiatives and tasks when risks are identified.
• Delivering incremental process improvements benefiting both the team and management.
• Steady development of competence and confidence in responsibilities related to process support and coordination.

Additional Information

This opportunity offers exposure to senior leadership environments while cultivating core expertise in business operations, coordination, and continuous process improvement. Employees will operate within established systems, collaborate with experienced colleagues, and build skills supporting future advancement in executive assistance, operational management, or process enhancement roles.

Corporate Security Expectations

• Comply with Mastercard's comprehensive security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report any suspected security breaches or violations promptly.
• Complete mandatory periodic security training in line with company guidelines.