Account Manager

About Cramer

Cramer is a content marketing and brand experience agency that combines strategy, creativity, and production expertise to captivate audiences and support business expansion. Operating on a studio model featuring interdisciplinary teams, Cramer crafts sophisticated, technology-driven brand experiences. Serving clients in financial services, healthcare, and technology sectors worldwide, the agency operates independently near Boston.

Role Overview and Responsibilities

As an Account Manager at Cramer, you will be proactive and deeply knowledgeable about the company’s business to manage expectations effectively and deliver an outstanding client experience. You will play a vital role in nurturing existing relationships and assisting in acquiring new business. Collaboration across Strategy, Creative, Technical, Operations, and Production teams is essential to meet client goals.

• Lead and manage diverse client relationships within the portfolio.
• Assist senior Account Teams on major accounts.
• Serve as the client advocate in internal discussions.
• Ensure an excellent client onboarding and uncover client needs to support project success.
• Identify potential challenges and work with management to resolve issues early.
• Guarantee final deliverables align with agency standards and client expectations.
• Oversee all account financials including contracts, budgets, change orders, and invoicing.
• Communicate revenue forecasts accurately to internal departments.
• Gain deep understanding of client businesses, industries, and Cramer's role.
• Lead proposal efforts with managerial backing.
• Manage forecasts and report projections to leadership.
• Track industry and client trends to uncover growth opportunities.
• Organize project kickoff, reconciliation, and debrief meetings internally and with clients, creating improvement plans when necessary.

Candidate Requirements

• Minimum three years of agency experience, preferably with experiential, strategy, or production exposure.
• Strong organizational, communication, and client relationship management capabilities.
• Ability to juggle multiple priorities in a fast-paced, evolving environment.
• Familiarity with CRM platforms.
• Excellent interpersonal skills and ability to build lasting client relationships.
• Analytical mindset with creative problem-solving aptitude.
• Bachelor’s degree in Marketing, Communications, Business Administration, or related area.
• Willingness to work onsite four days a week at Norwood, MA office.

Benefits

• Comprehensive Medical, Dental, and Vision insurance.
• Health Savings Account with employer contribution.
• 401(k) plan with company match.
• Bonus plan based on profit sharing.
• Life insurance coverage.
• Flexible "Take What You Need" time off policy.
• Family leave support.
• Short-term and long-term disability insurance.
• Tuition reimbursement program.
• Wellness resources including discounted memberships to Lifetime Fitness.
• Access to a generously stocked onsite café.

Compensation

The salary range for this position is between $65,000 and $85,000 annually.