Account Executive - SaaS Customer Experience

About the Role

We are seeking an ambitious and results-oriented Account Executive to spearhead acquisition of new clients for our fast-growing SaaS platform focused on Customer Experience. This role involves leading all aspects of the sales process, including prospecting, qualifying, demonstrating value, negotiating, and securing new contracts, with guidance from senior sales leaders.

Key Responsibilities

• Manage the entire sales cycle from outbound prospecting through deal closure.
• Develop a strong, varied sales pipeline via strategic outreach and creative lead generation.
• Conduct in-depth discovery meetings to identify customer challenges, quantify their impact, and align solutions with business objectives.
• Implement the MEDDIC framework to properly qualify and advance opportunities.
• Create customized value propositions demonstrating measurable ROI and relevant customer benefits.
• Present product demonstrations tailored to address specific client needs.
• Engage multiple stakeholders and build relationships across buying committees.
• Maintain accurate pipeline status and forecasts using CRM systems.
• Negotiate contracts effectively while preserving pricing standards.
• Collaborate with marketing, product, and customer success teams to ensure successful deal execution.

Success Criteria

• Proactive pipeline building without waiting for inbound leads.
• Insightful and impactful discovery conversations valued by customers.
• Clear communication of economic impacts and ROI tied to the solution.
• Strong grasp of key decision-making processes and stakeholder roles.
• Consistent qualification discipline supporting strong win rates.
• Proven success closing SaaS deals involving multiple decision makers.

Required Experience

• 2 to 4 years of B2B SaaS sales experience, preferably in Customer Experience or related fields.
• History of meeting or exceeding sales targets in hunter-style roles.
• Knowledge and application of the MEDDIC or MEDDPICC sales methodology.
• Experience selling to SMB or Mid-Market companies.
• Proficient in outbound prospecting techniques including cold calling, emailing, and social selling.
• Ability to conduct structured, outcome-oriented discovery sessions.
• Excellent communication and storytelling skills.
• Experience managing sales cycles ranging from 1–3 months to 3–6 months.

Core Skills & Competencies

• Pipeline generation and territory development expertise.
• Professional communication at various organizational levels.
• Ability to build business cases and articulate ROI clearly.
• Effective objection management and contract negotiation skills.
• Strategic deal planning and stakeholder interaction capabilities.
• CRM discipline ensuring accurate forecasting and pipeline hygiene.

Why Join Our Team

• Role with significant impact on company expansion.
• Strong product-market fit in a critical Customer Experience sector.
• Performance-focused culture offering substantial earning potential.
• Access to mentorship from top-tier Customer Experience sales leaders.
• Supportive and collaborative environment prioritizing professional growth.

Compensation & Benefits

• Competitive salary with uncapped commission structure.
• Accelerators to reward exceptional performance.
• Equity participation opportunities where applicable.