Account Director

About DXC Technology

DXC Technology is a global enterprise technology and innovation partner that supports large commercial businesses and public sector organisations with software, services, and solutions. The company helps clients use AI to improve outcomes and navigate rapid change. Its core capabilities include managed infrastructure services, application modernisation, and industry-focused software offerings, with a focus on modernising, protecting, and running complex technology environments.

Role Summary

DXC Technology is looking for a highly experienced, strategic client leader to manage a major Tier 1 New Zealand Government account in Wellington. This senior role is accountable for account expansion, senior stakeholder engagement, service delivery excellence, and reinforcing DXC’s position as the client’s trusted technology advisor.

The role carries responsibility for the overall client plan, financial performance, contract oversight, and growth strategy across a wide range of services such as cloud, applications, infrastructure, cybersecurity, data, AI, workplace services, and business process solutions.

As the main executive contact for the account, you will work closely with C-suite and senior government leaders to influence technology decisions that improve service delivery, efficiency, resilience, and innovation.

Key Responsibilities

• Shape and deliver a multi-year account plan aligned to the client’s business objectives and transformation roadmap.
• Position DXC as a trusted advisor on technology, operations, and transformation priorities.
• Build strong executive relationships with stakeholders such as the CEO, CIO, CFO, Chief Digital Officer, and other senior leaders.
• Identify emerging client needs early and create proactive solutions for strategic challenges and opportunities.
• Own account revenue, margin, and growth goals.
• Lead complex bids, renewals, extensions, and competitive pursuits.
• Create account plans that support long-term growth while delivering value to the client.
• Manage customer satisfaction, relationship quality, and Net Promoter Score outcomes.
• Maintain structured executive engagement plans across key stakeholders.
• Run executive governance forums, Quarterly Business Reviews, and strategic planning meetings.
• Work with delivery leaders to ensure contractual commitments, service levels, and transformation outcomes are met.
• Drive continuous improvement to strengthen customer experience and operational results.
• Oversee risk, service quality, compliance, and governance activities.
• Manage account P&L performance and profitability.
• Handle forecasting, budgeting, pipeline tracking, and financial governance.
• Ensure strong contract management and commercial compliance.
• Lead cross-functional teams across sales, consulting, delivery, finance, legal, and partner groups.
• Promote a high-performance culture built on customer success, accountability, innovation, and collaboration.

Experience Required

• 15+ years of experience in strategic government account management within consulting or technology services.
• Proven ability to manage large and complex public sector or local government accounts worth $20M+ annually.
• Strong understanding of government operating models, regulatory requirements, procurement frameworks, and digital transformation priorities.
• Demonstrated success in improving revenue growth, profitability, and customer satisfaction.
• Strong commercial, contractual, and financial leadership capability.

Work Model

This is an onsite role in Wellington, with a work approach that emphasises in-person collaboration while still allowing flexibility to support wellbeing, productivity, individual working styles, and life circumstances.

Culture and Benefits

DXC promotes an inclusive workplace where people can thrive and contribute fully. The company focuses on community, belonging, and corporate citizenship, and supports social impact initiatives through its Social Impact Practice.

As part of its people-first approach, DXC offers competitive pay, benefits, learning support, and career development opportunities. Benefits mentioned include DXC University for onboarding and ongoing development, employee referral rewards, flexible leave options including purchased leave, volunteer days for charitable and emergency service work, an Employee Assistance Program, novated leasing, discounted health insurance, paid parental leave, and additional employee discounts.

Equal Opportunity and Accessibility

DXC is an equal opportunity employer and welcomes applicants from all backgrounds. The company values diversity and the unique contribution each person brings. It supports the principle of bringing your whole self to work and may consider accommodation for qualified candidates with special needs under its accommodation policy. DXC also states that it provides reasonable accommodation to support qualified individuals with physical and mental disabilities.

Recruitment Fraud Notice

DXC warns candidates about recruitment fraud involving fake job offers, fraudulent websites, or unsolicited emails. The company does not make hiring offers through social media and will never ask applicants for money or payments, nor request that a job seeker buy equipment on its behalf.