Maria Angeles Munoz Moreno

About

Detail-oriented business support professional with over 3 years of experience in customer service and operational support within the travel industry. Skilled in booking amendments, travel coordination, client communication, and resolving operational issues across multiple systems.

Experience

• Business Support Executive
  TUI ESPAÑA TURISMO, S.L.
  Mar 2023 – Present
• Airport Operations Agent
  Atlántica de Handling, S.L.U
  Sep 2022 – Mar 2023
• Animal Caretaker
  Maroparque - Animals Rescue Center
  Mar 2022 – Jul 2022
• CEO & HR Executive Assistant - Office Manager
  SG Equipment Finance,E.F.C., S.A.U.
  Aug 2019 – Dec 2021
• Office Manager - Administrative Assistant
  Johnosn's Wax Española, S.L.
  Sep 2010 – Aug 2019

Skills

• Communication
• Data Analysis
• Adaptability
• Analytical Thinking
• Decision making
• Time Management
• Critical thinking
• Customer Support
• Problem Solving
• Teamwork
• Emotional intelligence
• Multitasking
• Administrative Support
• Negotiation
• Attention to Detail
• Written Communication
• Microsoft 365
• Quality Assurance
• Jira
• Case Management
• Stakeholder Management
• Reporting
• Data validation
• Customer Service
• Guest Relations
• Operations Support
• Excel
• Relationship Building
• Ticketing systems
• PowerPoint
• Complaint Resolution
• Conflict Resolution
• Customer Focus
• KPI Monitoring
• Continuous Improvement
• Executive Support
• Organization
• SharePoint
• Reservation management
• Booking systems
• Resilience
• Outlook
• Initiative
• Prioritisation
• Accuracy
• Professionalism
• Reservation systems
• Travel Industry
• Travel Technology
• Word
• Business Support
• Travel Documentation
• Back Office Operations
• Itinerary Management
• Ownership
• Travel Support
• Teams
• Client Satisfaction
• Fast Learner
• Client Orientation
• C4c
• Booking Changes
• Atcom

Courses & certifications

• Management of the bonus for training actions on the platforms of the Tripartite Foundation · 2021
• Prevention of Occupational Risks Representative · 2020
• Veterinary Tech Assistant (ATV) · 2020
• Theoretical-Practical course of Primatology: Emotions and well-being in primates · 2019
• Business Protocol · 2011

🗣️ Languages

• Spanish · Native
• English · Intermediate
• Chinese · Basic

🏆 Achievements & awards

• Diamond Service Award · 2026

  TUI España Turismo, S.L.

• Gold Service Award Business Support · 2025

  TUI España Turismo, S.L.

• Service Pin Award · 2024

  TUI España Turismo, S.L.

🤝 Volunteering

• Social Action Volunteer · 2009

  Supported vulnerable children through educational, recreational, and social development activities in Bogotá, Colombia.

• Rainfer - Rescue and Rehabilitation Centre for Primates · 2018

  Prepared specialized diets, administered prescribed medications, assisted with behavioral observations, and supported enrichment programmes for rescued primates.

🎯 Hobbies & interests

• Travel Industry
• Sustainable Tourism
• Cross-Cultural Communication
• International Travel
• Wildlife Conservation
• Animal Welfare
• Nature
• Biodiversity
• Community Engagement
• Cultural Exchange
• Customer Experience
• Learning
• Process Improvement
• Digital Productivity
• Remote Collaboration
• Digital Innovation
• Operational Excellence
• Volunteering