Zonal Facilities Manager

About the Company

The Zonal Facilities Head acts as a strategic leader entrusted with the comprehensive oversight of infrastructure and facilities within a designated zone. The role's main goal is to ensure operational excellence by maintaining efficient and compliant facility operations, optimizing costs, nurturing a safe and productive environment, and successfully meeting the Zonal Management Plan along with critical KPIs.

Role Objective

This position exists to provide leadership and direction for facilities management across the zone to ensure smooth operations, cost control, and compliance.

Key Responsibilities

• Formulate and implement a facilities strategy aligned with organizational objectives and long-term vision.
• Plan strategically for upcoming infrastructure demands, technology implementation, and service quality improvements.
• Monitor industry trends and best practices to foster continual advancement and innovation in facilities management.
• Prepare forecasts of future resource necessities, including budgets and vendor requirements.
• Create, review, and enhance facilities policies, procedures, and SOPs to guarantee operational consistency, efficiency, and compliance across all sites.
• Develop and oversee Statements of Work (SOWs) for vendor partnerships ensuring clarity and responsibility.
• Lead and set the vision for facilities and infrastructure management, prioritizing operational excellence and financial prudence.
• Manage budgets effectively and drive cost optimization.
• Lead and mentor a team of Regional Facility Managers and Facility Officers, including conducting performance evaluations and fostering a culture of accountability and continuous development.
• Allocate team resources to maximize efficiency and service quality.

Qualifications

• Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related discipline is required.

Experience and Skills

• Minimum 15 years of multi-site facilities management experience, including over 3 years in leadership roles managing large teams and branch networks.
• Proven experience managing substantial Opex and Capex budgets with a focus on cost efficiencies.
• Comprehensive understanding of facility operations such as housekeeping, maintenance, mailroom services, and vendor management.
• Preferred expertise includes statutory compliance for facilities, strong leadership and communication abilities, proficiency in dealing with diverse stakeholders, and knowledge of facilities management and financial software.

Performance Metrics

• Maintenance expenditure in rupees.
• Reduced downtime from stoppages.
• Compliance rate percentage.
• Customer satisfaction scores.
• Frequency of recurring issues.

Equal Opportunity

Our organization upholds diversity and inclusion in all hiring procedures.