Technical Writer

About Ministry Brands

Ministry Brands is dedicated to enabling organisations worldwide to make a meaningful difference. We provide software solutions that empower churches, ministries, and faith-driven groups to engage their communities effectively, streamline operations, and fulfil their missions.

Our Galway office functions as our international Research & Development centre, bringing together skilled engineers, product managers, designers, and technology experts committed to developing innovative SaaS products. Our environment promotes collaboration, continuous learning, innovation, and prioritises customer success.

Role Overview

We seek a Technical Writer to become part of our Operational Enablement team. The successful candidate will develop clear, engaging, and user-focused documentation that supports our customers in adopting and maximizing the value of our products.

Key Responsibilities

• Produce, author, and design product enablement materials using both traditional methods and AI-enhanced workflows, including help articles, user manuals, release announcements, FAQs, knowledge base entries, and instructional content.
• Convert complex technical concepts into clear, concise, and accessible language suitable for both technical and non-technical users.
• Collaborate with Product, Engineering, Support, and Training teams to acquire product insights and ensure documentation accuracy and currency.
• Develop content that prioritizes readability, accessibility, consistency, and enhances user experience through thoughtful structure and design.
• Continuously update and refine existing documentation to incorporate feature updates, product enhancements, and feedback from customers.
• Create and maintain templates, style guides, quality standards, prompt frameworks, and governance procedures related to AI content generation.
• Manage multiple documentation projects to align deliverables with product release timelines.
• Work with subject matter experts and stakeholders to review and improve documentation products.
• Identify opportunities to enhance documentation processes through AI tools, automation, and workflow improvements.
• Analyze customer feedback, support trends, and product modifications to address knowledge gaps and improve content quality.
• Utilize Microsoft Copilot and other authorized AI applications to speed up content development, ensuring all outputs undergo careful editorial and factual review.
• Stay current with emerging technologies and best practices to advance knowledge sharing and customer enablement.

Candidate Profile

• Bachelor's degree in English, Communications, Technical Writing, Journalism, or related disciplines, or equivalent professional experience.
• Minimum of two years’ experience in technical writing, product documentation, content development, or similar roles.
• Background in generating documentation or enablement materials for software or SaaS products.
• Strong writing, editing, and proofreading skills with meticulous attention to detail.
• Skill in distilling complex technical data into straightforward, reader-friendly language.
• Experience creating well-structured, visually appealing documentation.
• Knowledge of content authoring tools and platforms such as MadCap Flare, Zendesk, or Confluence is advantageous.
• Proficiency in Microsoft 365 suite (Word, Excel, PowerPoint, Outlook) and Microsoft Copilot.
• Excellent organisational capability to juggle multiple priorities and deadlines effectively.
• Strong interpersonal and communication skills, able to collaborate across diverse teams.
• Self-driven, adaptable, and comfortable operating within a fast-paced, cooperative work setting.
• Previous experience in SaaS or technology sectors is preferred.
• Genuine interest in AI technologies and eagerness to use innovation to enhance content quality and delivery.

Benefits

• Hybrid working arrangement based from the Galway office.
• 25 days of annual leave plus statutory public holidays.
• Fully employer-funded private health insurance, inclusive of dependent coverage.
• Employer-matched pension plan.
• Income protection and life assurance policies.
• Access to Employee Assistance Programmes and wellbeing initiatives.
• Opportunities for career advancement supported through mentorship, training, and certification.