Technical Support Specialist - Drilling Department

About the Role and Company

Virtucruit is collaborating with a prominent mining company based in Saudi Arabia to recruit a Technical Support Specialist dedicated to the Drilling Department. This role involves delivering technical assistance, diagnosing issues, and resolving problems associated with drilling equipment, systems, and technologies. The position is critical for supporting end users, managing technical documentation, overseeing system operations, and working closely with other technical personnel to ensure uninterrupted performance and reduce operational downtime.

This career opportunity is ideal for someone with technical expertise who wishes to contribute to the effectiveness, reliability, and ongoing enhancement of drilling activities within a challenging mining setting.

Responsibilities

• Provide technical assistance to drilling and onsite teams.
• Install and configure relevant hardware and software.
• Identify and fix issues in IT hardware, networks, and systems.
• Support devices and systems used for field data collection.
• Keep accurate IT equipment inventory and manage asset tracking.
• Respond quickly to user service requests and technical problems.
• Ensure all systems are current and maintained properly.
• Monitor network connectivity and overall performance.
• Help establish communication systems at the drilling site.
• Follow cybersecurity protocols to protect IT infrastructure.
• Document IT systems configurations and ongoing issues.
• Support remote site connectivity solutions.
• Install software updates, patches, and upgrades as necessary.
• Conduct training sessions for users on IT tools and systems.
• Assist in data backup and recovery efforts.
• Collaborate with external vendors for additional technical support.
• Ensure full adherence to IT policies and regulations.
• Maintain detailed helpdesk records and logs of technical issues.
• Work towards constant improvements in IT services.
• Perform additional tasks assigned by management.

Required Qualifications and Skills

• Diploma or degree in Information Technology or a related discipline.
• At least two years of professional experience in technical support roles.
• Strong problem-solving capabilities and troubleshooting proficiency.
• Sound knowledge of computer hardware, software applications, and networking concepts.
• Effective communication abilities coupled with customer service orientation.
• Basic proficiency in English communication.