Technical Support Engineer - Chat (Networking Technology)

About Movate Technologies

Movate, formerly known as CSS Corp, is a leading digital technology and customer experience services provider. We focus on agility and human-centered innovation to deliver impactful client results. With a talented workforce of over 11,700 employees spread across 20 global locations and a network of technology professionals in 60 countries fluent in more than 100 languages, Movate is recognized for its excellence in revenue and analyst accolades.

Job Description and Responsibilities

• Provide technical assistance to US-based customers via chat and email platforms.
• Efficiently manage multiple chat or email interactions simultaneously.
• Handle a variety of technical issues related to networking technologies specific to the US market.
• Adaptability to working on rotational night shift schedules is required.

Required Skills & Knowledge

• Strong verbal and written communication skills are essential.
• Basic technical understanding of routers, modems, IP addresses, and fundamental network troubleshooting techniques.

Perks and Benefits

• Doorstep pickup and drop service provided via cab.
• For candidates relocating from outside the city, company-sponsored accommodation is available for 15 days.
• Provident Fund benefits.
• Medical Insurance coverage.