Support Technician

About the Role and Company

Join First Focus, a leading managed service provider with a strong presence in Australia and newly established operations in New Zealand. With nearly 500 employees and recognition as a top MSP for nine consecutive years, First Focus is committed to making a meaningful impact by building outstanding client relationships and supporting talented technicians. The company values curiosity, humility, collaboration, and technical excellence.

Key Responsibilities

• Manage and resolve support tickets related to Microsoft Active Directory (both Azure and on-premises), Microsoft 365, Exchange, and other cloud services.
• Provide expert troubleshooting for desktops, servers, firewalls, and network infrastructure (LAN/WAN).
• Support cloud platforms including Azure AD, Entra, Hyper-V, Citrix, and AWS (VMware is not included).
• Participate in project deployments and handle escalated technical challenges.
• Balance time between desk-based support tasks and onsite client visits, with travel costs covered by the company.
• Collaborate with senior engineering staff to maintain streamlined and efficient IT environments.

Required Qualifications and Skills

• Extensive practical knowledge of Active Directory, particularly Azure AD, along with traditional on-premises setups.
• Strong experience with Windows Server, Microsoft Exchange, and cloud infrastructure platforms.
• Competent handling of a broad technical stack from end-user devices to firewalls and network systems.
• Proficiency in using ticketing systems and excellent customer service skills to effectively communicate and resolve issues.
• Possess a valid New Zealand driver’s license or authorization to drive in New Zealand, along with access to a personal vehicle for onsite responsibilities.
• Positive attitude, great communication skills, and a passion for problem-solving.

Benefits and Perks

• Annual salary ranging from 65,000 to 75,000 NZD, inclusive of KiwiSaver contributions, commensurate with experience and qualifications.
• Hybrid work arrangements, supporting work-life balance.
• Ten paid training days per year with exam fees covered and salary increments linked to certification achievements.
• Access to Uprise program providing confidential one-on-one coaching with professional psychologists or counselors.
• Participation in FastTrack mentoring initiatives aimed at fostering rapid career development.
• Engagement with the MAD Council focused on equality, philanthropy, and sustainability efforts.
• Regular social events that nurture a culture of trust, curiosity, and mutual support.

Additional Information

First Focus champions inclusivity and encourages applications from neurodiverse candidates, offering flexible accommodations to showcase individual talents. The recruitment process includes the use of AI-assisted tools, which support but do not determine hiring decisions. Candidate data is handled in compliance with New Zealand’s Privacy Act 2020.