Social & Community Coordinator

About Away

Away launched in 2016 with a single meticulously designed carry-on and has since expanded into a broad selection of luggage and travel essentials, catering to travelers on every journey. United as a community of travelers, we strive to innovate and enhance the travel experience, making it seamless for all.

Role Overview

We are currently seeking a Social & Community Coordinator to join our Brand team. Reporting to the Senior Director of Social Media & Community, this role is instrumental in executing high-quality, consistent brand management across our social channels by focusing on community engagement and social media operations.

Key Responsibilities

• Manage daily community interactions across platforms including TikTok, Instagram, YouTube, and Pinterest, as well as emerging social media channels, ensuring our brand maintains an active and culturally relevant presence.
• Craft thoughtful, brand-aligned responses to comments and direct messages to foster meaningful audience engagement.
• Moderate community conversations to maintain a positive, respectful, and brand-safe environment.
• Redirect customer service inquiries appropriately, maintaining a professional and empathetic tone.
• Collaborate with the Social Media Senior Manager to maintain and update the social content calendar ensuring alignment with campaign priorities.
• Oversee content scheduling, publishing, tagging, quality assurance, and the complete execution of channel activities across platforms.
• Assist in creative brainstorming and briefing for social-first content creation tailored for each platform.
• Track current trends, cultural moments, influencers, and conversations to identify timely opportunities for brand engagement.
• Generate community-inspired content ideas and engagement concepts to support ongoing social content strategies.
• Support community events and micro-initiatives in coordination with the Community Manager to enhance audience participation.
• Ensure all social content is consistent with brand voice, visual identity, and platform best practices.

Candidate Profile

• A minimum of two years experience in social media, community management, content coordination, or digital marketing.
• Proven capability to handle a high volume of social media interactions with accuracy, quickness, and sound judgment.
• Exceptional attention to detail, particularly in managing social content calendars, publishing routines, and quality control processes.
• Excellent written communication skills with the ability to maintain a consistent brand tone.
• Experience engaging online communities, moderating discussions, and managing escalation of customer service issues.
• Highly organized with the capacity to balance multiple workstreams and adapt to shifting deadlines in collaboration with management.
• Comfortable and flexible working in dynamic, real-time environments with rapidly changing priorities.
• Familiarity with social media scheduling software or content management systems.
• Passionate about social media culture and dedicated to fostering active and meaningful community engagement.
• Creative thinker driven to develop new, innovative, and brand-aligned initiatives.
• Enthusiastic about transforming the travel experience for everyone.

Additional Information

• We encourage all interested candidates to apply, even if they do not meet every qualification.

About Our Culture

• We value transformative travel experiences and encourage employees to take advantage of various time-off offerings to enjoy travel.
• Every team member contributes meaningfully to our collective success and growth regardless of title.
• We prioritize employee well-being by supporting work-life balance, acknowledging and respecting personal commitments.

Compensation and Benefits

• Salary range between $68,000 and $75,000 annually (non-exempt).
• Eligibility to participate in the Annual Company Performance Incentive Bonus Plan.
• Equity grants awarded based on level and at company discretion.
• Health insurance coverage for employees and their families.
• 401(k) plan with company matching contributions.
• Generous paid time off including vacation, wellbeing days, holidays, summer Fridays, and compassion leave.
• Employee perks such as product discounts, stipends, and giveaways to build a travel uniform.
• Opportunities to engage in company-sponsored volunteer and charitable activities.

Working Environment

This position is primarily office-based, located at our Soho, New York City headquarters, requiring presence four days per week. Typical working hours are 9 AM to 6 PM Eastern Time, with a flexible approach to maintaining work-life balance.

Diversity and Inclusion

As part of our commitment to diversity, equity, and inclusion, we welcome candidates from all backgrounds and experiences. We cultivate an environment where everyone feels they belong, supported by initiatives such as Employee Resource Groups, anti-racism training, and bias prevention programs.

Equal Employment Opportunity Statement

Away is committed to maintaining an inclusive work environment free from discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, genetic information, disability, or any other protected characteristic. Reasonable accommodations are provided for applicants with disabilities during the hiring process upon request.