Service Crew

Position Overview

The Service Crew role focuses on driving sales while delivering exceptional customer service. Responsibilities include supporting various operational duties like housekeeping and maintaining visual presentation standards as directed by the Store Management Team.

Key Responsibilities

• Maintain a professional and clean appearance to create a welcoming environment, such as wearing appropriate and tidy attire and ensuring cleanliness of parking and dining areas.
• Follow established procedures to guarantee all food and drink products are fresh and accurate.
• Provide outstanding customer service by exhibiting friendliness, attentiveness, and comprehensive product knowledge.
• Apply the S.E.T. principles—Smile, Eye Contact, Thank You—to enhance guest interactions.
• Ensure orders are correctly prepared by adhering to proper procedures and serve guests promptly, greeting them within five seconds at counters and drive-thru.
• Meet service speed targets through efficient and urgent work habits.
• Address guest complaints quickly and effectively, apologizing when necessary, and rectifying issues regardless of direct involvement.
• Comply with all operational standards for product preparation, maintaining accurate orders and communication for product availability.
• Regularly monitor and log temperature checks for food safety.
• Participate actively in store meetings and comply with all restaurant policies and procedures.
• Maintain cleanliness and organization at the front counter, especially during busy periods.
• Adhere strictly to sanitation protocols, including proper hand washing and completing sanitation tasks.
• Handle payments accurately via cash, credit cards, vouchers, or automatic debits, issue receipts/refunds, and manage the cash till for correctness and adequate change.
• Ensure compliance with occupational health and safety regulations, use required protective equipment, and report any safety or security issues promptly.
• Avoid operating machinery or performing tasks that could jeopardize safety.