Senior Product Manager

About Flex and Role Overview

Flex is revolutionizing the traditional fragmented $90B+ moving, storage, and last-mile delivery industry by creating a seamless, technology-centered experience. As a Senior Product Manager at Flex, you will be responsible for driving a key product segment within the company's platform. You will collaborate with a focused senior engineering team to transform complex operational challenges into scalable product solutions, bringing clarity and structure to an ambiguous environment while balancing rapid progress with sustainable platform integrity. This position allows for remote work within the USA, requires working Eastern Standard Time hours, and may involve occasional travel to company offices as needed.

Responsibilities

• Develop and lead the product roadmap for your designated product domain, ensuring alignment with Flex's overall growth targets.
• Partner closely with senior engineers daily to convert business and operational needs into precise technical specifications, prioritizing both speed and long-term system stability.
• Establish close feedback mechanisms with operations and support teams to pinpoint sources of friction and prioritize improvements that enhance reliability and reduce user churn.
• Identify and monitor critical performance metrics for your product area, using data-driven insights to continually refine and prioritize the roadmap.
• Effectively communicate product strategies, trade-offs, and progress updates with company leadership to maintain broad organizational alignment in a fast-paced setting.

Qualifications

• Minimum of six years of product management experience with demonstrated success in owning and scaling a product.
• Solid knowledge of two-sided marketplace operations, gig economy workforce platforms, e-commerce online-to-offline processes, and the technology infrastructure supporting these models.
• Strong strategic and analytical capabilities to translate complex business challenges into actionable, data-backed product plans. Proficiency with user behavior analytics tools is essential.
• Technical understanding sufficient to collaborate with engineering teams on service-oriented architectures, APIs, and data-centric systems, without the requirement to program.
• Outstanding interpersonal skills with a proven ability to lead and influence cross-functional teams.
• Completion of a Bachelor's degree in Business, Engineering, or a related discipline is required; possessing a Master's degree or MBA is advantageous.