Senior Manager, Retail Operations

Overview

This role is offered through a partner company based in the United States seeking a seasoned retail operations leader focused on enhancing operational excellence across an expanding store network. The position requires strategic oversight and practical execution in facilities management, store rollouts, supply chain coordination, retail technology, and process improvements. The person will collaborate extensively with internal business units and external partners to ensure efficient store functioning that boosts both employee efficiency and customer satisfaction. This role blends strategic vision with hands-on involvement in a dynamic retail setting.

Key Responsibilities

• Direct and implement facilities maintenance strategies to guarantee store safety, compliance, cost control, and alignment with brand standards.
• Coordinate all operational aspects for new store launches, remodeling, relocations, closures, and other retail projects by engaging cross-functional teams through each phase.
• Manage procurement, demand forecasting, inventory oversight, vendor partnerships, and distribution systems to support store operations while optimizing budget.
• Promote operational excellence by developing and refining standard operating procedures (SOPs), streamlining workflows, simplifying processes, and encouraging consistent execution network-wide.
• Work alongside field managers to detect operational issues, devise actionable solutions, and enhance overall store efficiency and customer experience.
• Collaborate with distribution, merchandising, planning, allocation, and transport teams to improve inventory flow, supply chain efficiency, and supervise inventory auditing procedures.
• Lead the development and implementation of in-store technology strategies in cooperation with IT, prioritizing system improvements, technology deployments, and the assessment of innovative tools to elevate store operations.
• Cultivate strong relationships with internal stakeholders and external suppliers, managing multiple cross-departmental projects essential for retail business growth and success.

Role Requirements

• Demonstrated extensive experience in retail operations including store management, facilities oversight, logistics, inventory administration, and field operations.
• Success in steering complex projects across various departments and influencing without direct authoritative power.
• Excellent project management, organizational, analytical, and problem-solving abilities capable of juggling multiple priorities in fast-changing environments.
• Proven track record in crafting operational strategies, SOPs, and continuous improvement practices that boost efficiency and standardization.
• In-depth knowledge of supply chain, inventory control, store logistics, and operational planning within retail contexts.
• Experience collaborating with IT and business units supporting retail technologies and improving operational systems.
• Superior communication, collaboration, and people skills with the ability to engage stakeholders at all organizational tiers.
• A customer-centric approach coupled with a strong drive to enhance in-store experiences and operational quality.

Benefits

• Attractive salary with a full benefits package.
• 401(k) retirement plan availability.
• Medical, life, and disability insurance coverage.
• Options for Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Paid family leave provisions.
• Commuter benefits scheme.
• Employee discounts on merchandise.
• Onsite fitness facilities and programs for health and financial wellness.
• Generous paid vacation, corporate holidays, plus extra Summer Fridays off.
• An inclusive, collaborative, and innovative workplace offering professional growth opportunities.

Additional Information

This job listing is managed by a partner company responsible for applications and progression. A proprietary AI-powered matching process is used to fairly and efficiently evaluate candidates against core role requirements. Shortlisted top matches are forwarded to the employer who handles subsequent hiring steps. Privacy practices comply with applicable data protection regulations including GDPR, and AI tools assist but do not replace human judgment in hiring decisions.