Sales Support Coordinator

About the Company and Role

Felix Tools Private Limited, located in Jaipur, Rajasthan, invites applications for the position of Sales Support Coordinator. This role reports directly to the Founder or Sales Head and requires acting as the backbone of the sales cycle by meticulously managing enquiries, quotations, and orders within the company's ERP system.

Key Responsibilities

• Timely logging of customer RFQs received through email, WhatsApp, or phone on the same day.
• Preparation and dispatch of accurate quotations via ERPNext, including correct item codes, HSN codes, GST, minimum order quantity, lead times, and validity periods.
• Collaborating with the purchasing team to confirm pricing and availability for non-stock items.
• Monitoring open quotations, documenting their status (won, lost, pending), and capturing reasons accordingly.
• Maintaining up-to-date customer master data such as contacts, addresses, GSTIN numbers, and payment terms.
• Converting approved quotations into sales orders and tracking their progress through to dispatch.
• Updating the sales pipeline daily to ensure reports are current and accurate.
• Maintaining customer-specific price histories to support consistent quoting practices.
• Coordinating between customers, purchasing, and dispatch teams to manage delivery schedules.
• Providing weekly reports on quotations sent, conversion rates, pending orders, and overdue follow-ups.
• Supporting the preparation of proforma invoices, reminding customers about payments, and handling related documentation.

Requirements and Qualifications

• A graduate degree in any field, with preference given to B.Com or BBA holders.
• Proficiency in Excel and a willingness to learn ERP software; experience with ERPNext is advantageous.
• Fluency in written and spoken English and Hindi, as communication primarily occurs via email.
• High attention to detail to prevent errors such as incorrect pricing or HSN codes which can be costly.
• Strong organizational skills and a proactive approach to managing follow-ups.

Additional Preferences

• Familiarity with industrial products, tools, maintenance repair and operations (MRO), or B2B distribution sectors.
• Basic understanding of GST regulations and commercial documentation.