Retail Store Manager - Hornsby

About Spendless Shoes

Spendless Shoes has been a trusted footwear retailer in Australia for over 30 years, operating more than 200 stores with a dedicated team of around 1,000 employees. Known as 'The World's Friendliest Shoe People,' the brand offers an extensive range of styles catering to every family member.

Role Overview

The Retail Store Manager at Spendless Shoes leads a team to drive sales performance, train staff, manage stock rotation, and ensure exceptional customer service levels. This role focuses on maintaining company standards and fostering a positive, vibrant working environment with an emphasis on customer care and team empowerment.

Key Responsibilities

• Embody and promote the values and daily practices known as the "Spendless Way."
• Adhere to the company’s four cornerstones of customer care.
• Aim to meet or exceed sales targets and financial objectives.
• Coach, train, and empower team members to achieve their potential.
• Deliver outstanding and memorable customer experiences consistently.
• Maintain visual merchandising and stock standards according to company guidelines.
• Provide seamless integration of in-store experience for digital customers.
• Lead the team passionately in alignment with Spendless’s core values.

Candidate Profile

• Experience in retail, hospitality, or sales sectors.
• Strong leadership capabilities to develop and mentor teams effectively.
• Proficient in stock management and merchandising.
• Competent with understanding sales budget targets and key performance indicators (KPIs).
• Experience with roster planning, wage management, and performance monitoring.
• Excellent communication skills with adaptability to different audiences.
• Dedication to delivering high standards of customer service.
• Capability to thrive in a dynamic, fast-paced work setting.
• Highly motivated, confident, and passionate about achieving success.
• Genuine interest in fashion footwear.

Benefits and Incentives

• Opportunity to advance your career within the company.
• Incentive scheme offering earnings up to $9000.
• 50% discount on staff purchases.
• Complimentary shoes provided upon joining.
• Supportive and inclusive workplace culture fostering respect.
• Employee referral program to reward introductions of new team members.
• Work schedule is Tuesday through Saturday.
• Welcome gift upon commencement.

Additional Information

This position appreciates candidates eager to grow and succeed, even if all stated qualifications are not perfectly matched. The company values diversity and inclusion and encourages all enthusiastic applicants to apply confidentially.

Location: Hornsby, New South Wales, Australia.