Restaurant Supervisor

About Loop Restaurant & Lounge

Loop Restaurant & Lounge is a vibrant 24-hour dining venue located in Dubai, designed to unite the community through comforting hospitality, social interaction, and exceptional culinary experiences. The establishment features International and Mediterranean dishes with a distinct Turkish flair, blending familiar tastes with sophisticated preparation methods. Guests have the option to dine indoors or outdoors, enjoying picturesque canal views, a specialized shisha lounge, and an ambiance adaptable for both casual and business occasions. The setting transforms throughout the day, from tranquil mornings to lively evenings and late-night entertainment, aiming to deliver memorable and hospitable moments to locals and visitors.

Role Overview

The Restaurant Supervisor role is a full-time, on-site position in Dubai responsible for managing daily front-of-house activities. This includes leading service teams, coordinating table assignments, facilitating smooth shift handovers, and ensuring exceptional customer service across the main restaurant, shisha lounge, and outdoor seating areas. The supervisor addresses guest concerns, supports staff training, enforces hygiene and safety protocols, manages opening and closing routines, and collaborates closely with kitchen and bar personnel to guarantee prompt and accurate food and beverage delivery. Additional duties include assisting with reservations, special event coordination, and timely communication of updates to management, all aimed at maintaining consistent and superior guest experiences.

Qualifications

• Demonstrated leadership and supervisory capabilities, including team oversight, shift coordination, and staff mentoring.
• Strong customer service aptitude with the ability to manage guest feedback and foster a welcoming environment.
• Excellent communication skills encompassing clear verbal interaction, active listening, and effective teamwork across departments.
• Knowledgeable in food and beverage operations, including menu details, basic service excellence, and hygiene and safety compliance.
• Prior experience supervising restaurant or lounge operations, especially in high-traffic or lifestyle-oriented settings.
• Flexibility to work varied shifts including nights, weekends, and holidays within a 24-hour operational framework.
• Organized, detail-oriented, and capable of resolving problems efficiently while ensuring high service standards.
• Experience in shisha lounge or similar hospitality environments is advantageous.
• Proficiency in English is required; additional languages prevalent in Dubai are a plus.