Remote Quality Assurance Analyst

About United Biosource Corporation

United Biosource Corporation is a prominent healthcare organization dedicated to advancing medical outcomes through innovation and comprehensive support services. We specialize in quality assurance, regulatory adherence, and clinical research for pharmaceutical, biotech, and healthcare entities globally. Our focus on continuous enhancement and client satisfaction has made us a reputed partner in fostering improved public health.

Role Overview

We are looking for a meticulous Quality Assurance Analyst to work remotely across the US, primarily overseeing call center monitoring activities. The role involves assessing customer interactions, facilitating calibration meetings, and conducting detailed reporting and trend evaluations to uphold superior quality benchmarks. Your analyses will help pinpoint improvement areas, bolster training programs, and ensure compliance with relevant regulations. Strong communication, leadership capabilities, and collaboration skills are essential to succeed in this dynamic position.

Qualifications

• Bachelor's degree or equivalent experience spanning 8 to 11 years in quality assurance, call center operations, or allied fields.
• 2 to 5 years of experience in quality monitoring, customer service assessment, or healthcare quality assurance roles.
• Proficient with computer applications including MS Office, data analysis software, and quality management tools.
• Analytical aptitude to interpret data, recognize patterns, and produce detailed reports.
• Superior verbal and written communication skills to deliver constructive feedback effectively.
• Leadership qualities to support calibration sessions and drive continual enhancements.
• Detail-conscious with dedication to precise evaluations and regulatory compliance.

Key Responsibilities

• Monitor and assess customer service calls to ensure quality and regulatory standards are met.
• Participate in calibration sessions, offering insights to standardize evaluation criteria.
• Prepare comprehensive reports and conduct trend analyses to identify performance gaps.
• Support the enhancement of quality assurance processes to improve operational efficiency.
• Collaborate with colleagues and management to implement corrective actions and training programs.
• Maintain accurate documentation for evaluations, feedback, and compliance audits.
• Engage in continuous training to stay updated with industry standards and regulations.
• Contribute to special projects aimed at quality improvements and process optimization.

Benefits

• Competitive salary and comprehensive health insurance including dental and vision.
• Retirement savings plans and flexible working arrangements promoting work-life balance.
• Paid time off and opportunities for professional development and training.
• An inclusive and supportive work environment valuing diversity and employee empowerment.

Equal Employment Opportunity

United Biosource Corporation is committed to equal opportunity employment. We value diversity and provide fair consideration to all applicants regardless of race, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected characteristics, fostering an innovative and inclusive culture.