Quality Manager

About Indra Group UK & Ireland

Indra Group is a prominent global technology and consultancy organization serving as a crucial partner for the core business operations of clients worldwide. It leads the provision of proprietary solutions in Transport and Defence sectors and stands as a top digital transformation and IT consultancy in Spain and Latin America through its subsidiary Minsait. In FY 2024, Indra reported revenues of €4.84 million, employing over 60,000 people with a presence in 46 countries and operations spanning more than 140 countries. The company's values—Innovation, Trust, Connection, and Foresight—are central to its mission of advancing safer, more interconnected futures through technological progress.

Role Overview

The Quality Manager position, offered on a 24-month fixed-term contract, is pivotal to ensuring projects meet rigorous standards of quality, compliance, and performance. The role collaborates closely with leadership and project teams to maintain alignment with the Quality Management System (QMS), organizational policies, applicable standards (ISO 9001, ITIL, ISO/IEC 20000, ISO 27001, ISO 31000), and industry best practices.

Key Responsibilities

• Enhance and continually update QMS documentation, including manuals, processes, procedures, and controls in line with contractual and regulatory requirements.
• Design and execute the Project Quality Plan and Quality Audit Schedule to guarantee QMS adherence, analyze non-conformances and complaints for root causes, and report to senior management facilitating preventive measures.
• Lead and nurture a multidisciplinary quality team comprising quality engineers, inspectors, and auditors to perform inspections, audits, control activities, ensuring standards compliance and prompt resolution of non-conformities.
• Engage with project managers, technical leads, operations managers, and client representatives to ensure quality objectives are met effectively.
• Identify potential quality risks and devise mitigation tactics to uphold service delivery and contractual commitments.
• Conduct training and provide guidance on quality management best practices, promoting a culture of continuous improvement.
• Develop and oversee Supplier Quality Plans, reviewing supplier performance data to detect trends and improvement opportunities.
• Lead lessons-learned exercises with documented dissemination and application of outcomes to enhance operational and technological team performance.
• Measure and review costs associated with quality failures and corrective actions.
• Produce regular quality reports for stakeholders highlighting metrics, progress, and enhancement areas.
• Serve as the primary contact for quality-related matters with customers, manage quality claims, and lead initiatives to boost customer satisfaction.

Essential Qualifications and Experience

• Bachelor's degree in Engineering, Quality Assurance, or a related field.
• IRCA certification in ISO 9001 Quality Management and Internal Auditor credentials.
• Proven expertise with IT service management frameworks, especially ITIL.
• Minimum of 8 years' experience in Quality Management with at least 5 years as a Quality Manager in transportation systems, fare collection, IT operations, or complex technology projects.

Preferred Experience

• Experience collaborating with UK public-sector clients, particularly in transport or infrastructure domains.
• ITIL Foundation certification.
• Documented success in developing and enhancing quality management systems.
• Demonstrated leadership in managing quality teams within operational and technical contexts.
• Comprehensive understanding of international and UK quality standards.
• Strong analytical and problem-solving expertise.

Skills Required

• Effective communication and stakeholder engagement skills across technical and non-technical audiences.
• Proficiency in knowledge elicitation through interviews and workshops.
• Competent decision-making under pressure including incident and conflict resolution with a focus on continuous improvement.
• Exceptional organizational skills with attention to detail.
• Able to manage competing demands and work well under pressure.

Benefits

• Annual leave: 25 days plus 8 bank holidays with options to buy or sell days.
• Pension scheme contributing 4% each from employee and employer.
• Private medical insurance inclusive of dental and optical coverage.
• Life assurance and income protection plans.
• Employee assistance programs for wellbeing support.
• Flexible and remote working arrangements.
• Engagement in charitable activities and both formal and informal social events.
• Access to learning and professional development opportunities.
• An innovative and collaborative workplace environment.

Equal Employment Opportunity

Indra is committed to providing equal employment opportunities without discrimination based on race, color, religion, gender, sexual orientation, gender identity, origin, disability, or any legally protected attributes.