Project Manager

About Based On A True Story

Based On A True Story specializes in crafting unparalleled, once-in-a-lifetime journeys worldwide. Their projects range from adventurous expeditions and family travel narratives to unforgettable honeymoons and theatrical travel celebrations. Situated at the crossroads of ultra-luxury travel, storytelling, and creative production, the company partners with distinguished collaborators globally to realize ambitious and sometimes seemingly impossible travel experiences. The firm is renowned for bold thinking, elegant design, and delivering dream-like journeys grounded in reality.

Role Overview

The company is looking to hire a Project Manager characterized by a rare combination of creativity, operational skill, and strategic insight. This role is critical in transforming client visions into extraordinary travel experiences, managing projects from the initial proposal phase to the final implementation. It requires blending creative planning with operational execution, strategic foresight, and detailed organization.

Key Responsibilities

• Work alongside senior leaders and project teams to interpret client requirements and develop strategic, winning proposals.
• Design compelling visual presentations that merge engaging storytelling with elevated branding.
• Create imaginative, bespoke travel itineraries surpassing client expectations while adhering to brand standards.
• Manage entire projects from pitch to completion, orchestrating logistics, timelines, and coordinating with global suppliers for flawless delivery.
• Collaborate with the creative team to generate original concepts and high-quality client-facing materials.
• Oversee complex project budgets, ensuring transparent financial management from initial estimates to final reconciliation.
• Maintain professional relationships with an international network of suppliers and facilitators to guarantee operational excellence.
• Deliver exceptional service to ultra-high-net-worth clients, upholding professionalism, discretion, and proactive client relationship management.
• Keep company CRM records updated with accurate client preferences, sales pipeline status, and project documents.
• Provide regular financial and operational status reports to company directors and senior stakeholders.
• Enhance industry knowledge and supplier connections by participating in trade shows, events, and meetings both in London and internationally.
• Drive a culture of excellence by identifying and implementing improvements to service quality, creativity, and efficiency.

Indicators of Success

• Projects completed timely, within budget, and surpassing client expectations.
• Precise and meticulously maintained budgets and project documentation.
• Strong, trusted partnerships with clients, collaborators, and suppliers.
• Creative solutions that captivate and strengthen the brand image.
• Consistently positive feedback from internal and external stakeholders.

Desired Candidate Profile

• Experience: 3 to 5 years in luxury travel design or project management within creative, events, or production agencies. Experience with ultra-high-net-worth clientele is highly advantageous.
• Attitude: Innovation-driven, strategic thinker, commercially astute, detail-oriented, and capable of maintaining composure under pressure.
• Key Skills: Excellent communication and storytelling abilities; proficient budget and financial management; outstanding organizational and proactive problem-solving skills; comfortable with digital presentation technologies; discreet and professional with sensitive client information.
• Working Style: Independent, reliable, flexible, able to collaborate remotely across time zones, and willing to travel internationally when needed.

Benefits and Terms

• Competitive salary plus performance-based bonuses.
• Membership in a supportive, creative, and globally dispersed team at the cutting edge of ultra-luxury travel.
• Opportunities for professional travel, including reconnaissance trips, familiarisation journeys, and international event and sales travel.
• Flexible working hours with core time from 9 am to 4 pm; remaining two hours may be scheduled flexibly.
• Workweek totaling 38 hours with early finish at 4 pm on Fridays.
• 25 days of annual leave, with an option to buy an additional five days per year.
• Eligibility for a familiarisation trip every two years following one year of employment.
• Birthday leave on the birthday or next working day if it falls on a weekend.
• Access to a fund supporting approved professional and personal development courses relevant to the business.
• Healthcare and dental insurance coverage.
• One-month unpaid sabbatical available after five years of service.
• One paid volunteering day annually.