Program Manager - Business Transformation and Strategy

About Aperia Solutions

Aperia Solutions is a Texas-based fintech and managed consultancy firm specializing in SaaS applications and software solutions for the payments, banking, and processing sectors. Since its inception in 1999, Aperia has developed platforms focusing on business intelligence, risk management, compliance, and customer intelligence. With locations in Dallas, Washington DC, and Vietnam, the company operates globally, enhancing compliance, risk, and customer service efficiencies. Its clientele includes banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government bodies. The company offers a dynamic and challenging work environment that encourages career growth and self-direction.

Role Overview and Responsibilities

• Decompose strategic objectives into detailed analysis, specific tasks, and well-defined deliverables.
• Coordinate multiple cross-functional teams including Sales, Servicing, Billing, Product, and Technology departments.
• Perform data analysis, map processes, and identify issues to pinpoint risks and uncover opportunities.
• Support the design and implementation of pilot projects relating to onboarding, servicing, and pricing.
• Monitor key performance indicators (KPIs), evaluate pilot results, and deliver insightful analysis to aid decision-making.
• Collaborate with Product and Technology teams to operationalize successful pilot initiatives.
• Create polished executive-level presentations, documents, and dashboards.
• Maintain rigorous project management practices such as tracking timelines, managing risk logs, RAID items, follow-ups, and proper documentation.
• Demonstrate autonomy by working independently, proactively advancing project progress without close supervision.

Required Qualifications

• Bachelor’s degree in business, finance, analytics, engineering, or closely related discipline, or comparable experience.
• 1 to 4 years of relevant experience in business operations, strategic execution, consulting, or process improvement. Highly relevant internships are also considered.
• Proven ability to analyze and structure ambiguous problems effectively.
• Strong analytical capability including proficiency with data manipulation and KPI monitoring.
• Excellent communication skills and ability to develop presentation slides suitable for management and director-level audiences.
• Experience in dynamic, matrixed organizational environments.
• Capability to handle multiple workstreams and follow-through independently without constant guidance.

Preferred Qualifications

• Background in top-tier consulting firms (e.g., McKinsey, BCG, Bain, Accenture Strategy, Big 4 Advisory) or similar project-driven consulting environments.
• Experience with transformation projects, operating model redesign, or customer experience enhancement.
• Familiarity with process mapping and project management tools such as JIRA and Confluence.
• Advanced skills in Excel and PowerPoint; knowledge of SQL or BI tools like Power BI or Tableau is advantageous.
• Prior exposure to payments, financial services, or fintech industries is desirable but not mandatory.
• Strong problem-solving methodologies including hypothesis formulation, root cause analysis, stakeholder engagement, and KPI development.

Additional Information and Terms

• Applicants must consent to background checks and drug testing during the recruitment process.
• This role does not support visa sponsorship; candidates must already be authorized to work in the United States.
• The position is full-time and scheduled Monday through Friday.
• Work location is on-site in New York City, NY.
• Benefits provided include health insurance, health savings account, dental and vision insurance, 401(k) matching, life and disability insurance, paid time off, parental leave, childcare support, education reimbursement, fitness memberships, and volunteer time off.
• This job description provides an overview and may include additional responsibilities as assigned by supervisors.