Process Delivery Specialist - Talent Development Optimization Processes

About IBM India

IBM has been established in India since 1992, serving numerous major sectors such as financial services, healthcare, government, automotive, telecommunications, and education. Known for its comprehensive portfolio of research, consulting, and IT services, IBM supports clients in navigating complex market challenges. IBM India operates across over 200 locations nationwide and is recognized as a top employer with award-winning employment policies and practices.

Role Overview

This role, titled Senior Process Analyst Recruitment, entails managing end-to-end recruitment operations in collaboration with internal partners and client management teams within IBM. The incumbent will devise and implement sourcing strategies to develop a highly qualified talent pipeline aligned with Service Level Agreements (SLAs).

Key Responsibilities

• Own the entire sourcing lifecycle ensuring adherence to SLA requirements, taking corrective measures for success.
• Perform preliminary evaluations of candidates’ fit for roles.
• Innovate sourcing approaches for candidate acquisition and lead generation.
• Collaborate with business leaders to establish recruiting goals on weekly, quarterly, and annual bases for the Global Delivery Center.
• Use Applicant Tracking System (ATS) and related tools for efficient candidate screening and management.
• Apply precise screening and selection standards to identify top talent and evaluate pool strengths.
• Maintain up-to-date candidate information in ATS promptly.
• Execute other management-assigned tasks as needed.

Educational Requirements

• Minimum: Bachelor's degree
• Preferred: Master's degree

Experience and Professional Expertise

• Graduates or postgraduates with 3 to 5 years of recruitment experience, particularly in ITES, BPO, or Finance and Accounting sectors.
• Proven ability to build relationships and collaborate with hiring managers through requisition to offer processes.
• Expertise in sourcing via social media and innovative platforms.
• Experience in partner management and capability to handle challenging conversations professionally.
• Strong domain knowledge with a focus on business strategy and innovation.
• Preference given to candidates with direct sourcing and recruitment experience in corporate or consultancy/RPO environments.
• Consultative mindset towards recruitment, with proficiency in ATS and HRIS systems advantageous.
• Self-driven, goal-oriented individual able to work under minimal supervision towards targets.
• Experience in managing change and meeting tight deadlines effectively.
• Strong interpersonal skills and commitment to team contributions.
• Continuous professional development through workshops and publications.