Presales Expert - Mining & Minerals

Overview

The role of the Presales Expert in Mining & Minerals is pivotal in supporting business development by converting mining operational needs into viable digital solutions within the mining value chain. This position works closely with business development, product, engineering, and delivery teams to aid in presales processes including opportunity qualification, solution design, proposal creation, and client interactions. Deep understanding of mining operations—from exploration and mining activities to mineral processing and asset management—is essential, paired with strong solution consulting skills and the capacity to engage with both business and technical stakeholders.

Key Responsibilities

• Engage in presales activities throughout the sales cycle such as qualifying opportunities, responding to RFPs/RFIs, delivering solution demonstrations, leading proof-of-concepts, and developing proposals.
• Partner with business development and commercial teams to capture customer needs and craft value-focused solution proposals targeting mining firms, EPCs, and industrial entities.
• Produce comprehensive solution documentation, technical narratives, implementation strategies, and contribute commercial input for client proposals.
• Monitor business opportunities, providing insights on customer demands, market conditions, and competitors to enhance sales potential.
• Create and maintain reusable proposal materials, solution templates, and presales resources specific to mining and minerals sectors.
• Drive enhancements in proposal quality, presales workflows, and customer engagement methods.
• Help design digital solutions for areas such as mine planning, fleet management, processing optimization, asset reliability, tailings monitoring, and overall operational improvements.
• Interpret mining operational challenges to develop feasible, scalable digital solutions aligned with client goals.
• Lead technical discussions by showcasing solution features, benefits, and implementation considerations during client meetings.
• Utilize expertise in Operational Technology (OT) and Information Technology (IT) convergence to aid in integrated digital solution development.
• Stay informed about trends in mining tech, automation, industrial analytics, and digital transformation to continuously refine solution offerings.
• Ensure that solutions align with client operational requirements and integrate with existing systems.
• Participate actively in customer discovery workshops, site visits, technical assessments, and solution demonstrations involving both mine site and head office stakeholders.
• Build strong collaborations with mining engineers, operational teams, asset managers, and technology stakeholders.
• Work closely with product, engineering, delivery, and sales teams to verify technical viability and implementation readiness of proposed solutions.
• Facilitate smooth handoff of opportunities from presales to delivery teams through effective documentation and transfer of knowledge.
• Contribute to the creation and upkeep of solution assets, industry use cases, methodologies, and knowledge bases relevant to mining and minerals solutions.
• Share industry best practices, lessons learned, and knowledge with colleagues and project groups.
• Champion continuous improvement initiatives to boost presales efficiency, enhance customer experience, and improve solution quality.
• Remain current on emerging mining technologies, market developments, and industry standards to support ongoing capability enhancement.

Qualifications

Education: A bachelor's degree in Mining Engineering, Mineral Processing, Industrial Engineering, Engineering, Computer Science, or a closely related field is required. Professional certifications in mining technologies, industrial automation, digital transformation, or enterprise technologies are advantageous.

Experience: Candidates should possess 8 to 12 years of experience in presales, solution consulting, technical sales, digital transformation, or industrial technology roles within the mining, resources, or related industrial sectors. Experience working with mining firms, EPCs, or industrial organizations on B2B opportunities is essential. Exposure to mining technology or digital transformation initiatives is preferred.

Skills and Competencies: Comprehensive knowledge of mining operations in both open-cut and underground contexts, along with digital transformation opportunities. Familiarity with mining technology platforms such as fleet management systems, asset performance tools, process historians, and industrial analytics. Strong skills in solution consulting, business analysis, requirements gathering, and the ability to convert operational challenges into feasible digital solutions. Understanding of OT/IT convergence, industrial automation, and mining digital technologies. Proficient in proposal development and technical documentation. Excellent communication and stakeholder management abilities across business and technical teams.