PG Operations Manager

About Urban Hive Pro

Urban Hive Pro is an expanding premium PG accommodation brand dedicated to delivering secure, comfortable, and professionally managed living environments. We aim to ensure a high standard of service and occupancy across all our properties.

Key Responsibilities

• Oversee daily operations of all designated PG properties ensuring they are clean, secure, and well-maintained.
• Conduct regular inspections and audits to maintain quality standards.
• Coordinate with housekeeping, maintenance, and security teams to uphold operational SOPs.
• Maintain high occupancy rates by working closely with the sales team on room availability and move-ins.
• Manage tenant onboarding and check-out procedures efficiently while minimizing vacancies.
• Develop strong relationships with residents, promptly addressing and resolving complaints to maintain excellent customer satisfaction.
• Supervise property supervisors, housekeeping, maintenance personnel, and coordinate vendor services with electricians, plumbers, and internet providers.
• Monitor rent collection, verify utility charges, maintain property records, and ensure adherence to company policies and local regulations.
• Prepare and submit daily, weekly, and monthly operational, occupancy, and financial reports, tracking KPIs and suggesting improvements.

Required Qualifications & Skills

• Bachelor's degree in Business Administration, Hospitality, Operations, or a related discipline.
• 3 to 5 years of experience in operations, hospitality, co-living, PG management, hotels, or facility management.
• Proven experience in managing multiple properties is preferred.
• Strong leadership and team coordination abilities.
• Excellent communication and customer service skills.
• Effective problem-solving and time management.
• Proficiency with MS Excel or Google Sheets; CRM knowledge is an advantage.
• Capable of vendor management with emphasis on service quality.

KPI Targets

• Occupancy rate to be 95% or higher.
• Resolve tenant complaints within 24 hours.
• Maintain a customer satisfaction rating of 4.5 out of 5 or above.
• Achieve rent collection efficiency of at least 98%.
• Ensure 100% property audit compliance.
• Submit monthly operational reports punctually.
• Optimize utility and maintenance costs effectively.

Working Hours and Benefits

• Working hours: 9:30 AM to 7:00 PM; weekly one day off.
• Availability required for emergency operational issues.
• Competitive salary package between Rs. 16,000 to Rs. 20,000 per month.
• Performance-driven incentives and leadership development opportunities.
• Clear prospects for career advancement within a rapidly growing PG accommodation brand.