People Operations Executive

About the Role

The People Operations Executive plays a vital role in managing the complete employee lifecycle by delivering accurate and efficient employee services. This person ensures employee requests and People transactions adhere to policies, procedures, and service standards. Beyond handling routine activities, the role proactively identifies operational inefficiencies, facilitates resolution with stakeholders, and supports continuous enhancement of People Operations processes.

Key Responsibilities

• Handle employee inquiries through the People & Culture Helpdesk by properly categorizing, resolving, assigning, or escalating issues within defined service timelines.
• Address routine questions related to People Operations processes, documentation, benefits, and policy clarifications.
• Facilitate pre-boarding tasks for new employees by collecting and verifying necessary information and documentation.
• Provide clear communication and guidance to new hires regarding administrative joining procedures before their first day.
• Coordinate immigration, visa, QID, work permit, sponsorship processes with employees, PROs, and internal teams as directed by People Operations leadership.
• Monitor immigration documents, renewals, expiries, and outstanding actions to ensure timely completion.
• Manage employee requests for official letters, certificates, and other employment-related documents using standardized templates and procedures.
• Maintain accurate records and trackers to support reporting, audits, and operational quality assurance within People Operations.
• Identify recurring operational challenges, errors, or bottlenecks and propose improvements to the People Operations & Admin Lead.

Required Qualifications and Skills

• A bachelor's degree in Human Resources, Business Administration, or a related discipline.
• Proven experience supporting multiple stages of the employee lifecycle including onboarding, documentation management, benefits administration, and offboarding processes.
• Familiarity with Qatar-specific employment administration processes such as QID management, work permits, sponsorship, and coordination with PRO teams.
• Experience working with HRIS systems and maintaining employee records accurately.
• Excellent organizational skills, problem-solving ability, and strong stakeholder coordination capacity.

Preferred Attributes

• A strong customer service mindset and clear communication skills.
• Ability to handle sensitive employee information with discretion and professionalism.
• Capability to manage multiple priorities and requests efficiently in a fast-paced working environment.

About Snoonu

Snoonu is Qatar's pioneering homegrown Super App designed to revolutionize daily living by offering fast delivery, shopping, and more through a single platform. The company is technology-driven, backed by an international team, and passionate about simplifying life for its users.

Mission and Values

Snoonu aims to be the first Qatari Ultra App leading innovation and technology throughout the region, breaking norms to offer extraordinary services. Core principles include customer obsession, integrity, creativity, ownership, smart work, teamwork, and practical delivery of solutions.

Benefits & Workplace Culture

• Enjoy global collaboration with a diverse international team.
• Access learning budgets, courses, and resources to enhance personal and professional growth.
• Experience autonomy through ownership of tasks and responsibilities.
• Benefit from flexible time off with generous leave and wellness initiatives.
• Work within agile methodologies that drive efficiency and innovation.

Snoonu is recognized as a Great Place to Work® certified organization with ISO 9001:2015 and ISO 45001:2018 certifications underlining its commitment to quality and workplace safety. The company actively embraces sustainability, community engagement, and diversity, fostering an inclusive environment where all employees can thrive.

Join Us

Apply to be part of a dynamic team where your contributions have meaningful impact and your voice is valued. Together, help build the future through innovation and collaboration.