Payroll Implementation Consultant

About the Role

We are looking for a highly motivated Payroll Implementation Specialist to join our acclaimed MAS Implementation India team. In this position, you will spearhead full-cycle payroll implementation projects, ensuring a smooth onboarding experience for both new and existing clients. Your role is crucial in delivering ADP’s advanced payroll solutions while surpassing client expectations. This position presents a valuable chance to build expertise in payroll, client engagement, and project execution within a dynamic, client-centric environment.

Key Responsibilities

• Lead and oversee payroll implementation projects from start to finish for incoming clients.
• Design and implement comprehensive project plans to guarantee timely achievement of all key milestones.
• Act as the main point of contact for clients, regularly updating them and aligning expectations.
• Conduct client meetings including sales handovers, project initiations, and status reviews.
• Execute detailed payroll data analysis, validation, and testing to ensure accuracy and compliance adherence.
• Provide dedicated support before and after go-live to ensure smooth operational transition.
• Work closely with internal departments including Sales, DSC, TLM/HCMC, Tax, and Banking to facilitate successful deployments.
• Detect potential risks, address issues proactively, and implement effective remedies.
• Keep comprehensive documentation of project plans and client communications.

Required Skills and Competencies

• Strong client orientation with a focus on delivering outstanding service.
• Excellent communication capabilities and skill in managing various stakeholders.
• Ability to juggle multiple tasks efficiently within a fast-moving environment.
• Robust analytical and problem-solving skills.
• Strong professionalism, attention to detail, and accountability.
• Effective collaboration skills across diverse teams.

Qualifications and Experience

• Graduate degree along with relevant professional experience.
• Customer service experience focused on US/UK clients.
• Background in US Payroll or Human Capital Management (HCM) platforms is advantageous.
• Certification such as FPC/CPP is beneficial.
• Familiarity with project management processes; PMP certification is preferred.
• Experience conducting client training and onboarding sessions.
• Advanced skills in Microsoft Excel and data analysis.
• Knowledge of tools like NPS, Launchpad, eStart, WFN, and WFMgr/Essential Time is a plus.