Patient Advisor

About Optical Express and Role Overview

Optical Express is dedicated to delivering outstanding patient care, excellent clinical results, and continuous investment in people and technology. The company values teamwork, respect, and a culture of care, trust, and integrity that extends to local community involvement through charitable and environmental initiatives. A career here offers fulfilling, enjoyable, and rewarding experiences with multiple employee benefits.

Key Responsibilities

• Developing and maintaining strong patient relationships to ensure comfort and satisfaction.
• Conducting diagnostic eye scans with full training provided.
• Effectively communicating patient information to optometrists for seamless patient care.
• Keeping accurate and updated patient records.
• Coordinating affordable finance options tailored to individual patient needs.
• Scheduling consultations and surgeries with optometrists and surgeons.

Candidate Requirements

• Highly motivated and passionate about success.
• Excellent verbal and written communication capabilities.
• Strong negotiating skills.
• Ability to work independently and as part of a team.
• Exceptional organizational skills.
• Commercial awareness alongside providing top-tier customer service.

Employee Benefits and Work Conditions

• Modern, state-of-the-art work environment.
• 33 days of annual leave.
• Complimentary laser eye and intraocular lens surgeries.
• Free eye examinations.
• Discounts on prescription eyewear and sunglasses.
• Friends and family discount schemes.
• Opportunities for continuous training and career development.
• Company pension scheme.
• Access to exclusive offers, discounts, and rewards.
• Employee assistance programs and wellbeing support.

Additional Information

Position is full-time (40 hours per week) with a requirement for flexibility including weekend work. The role is based in Taunton, England.