Operations & Admin Lead - Dammam

About Caterpillar and the Role

Joining Caterpillar means becoming part of a global community dedicated to innovation and building sustainable communities worldwide. This position is based in Dammam 2nd Industrial City (Eastern Region), supporting oilfield operational equipment through an in-Kingdom workshop capability developed by SPM Oil & Gas. The role focuses on managing service and workshop support for critical flow iron, treating iron, and well service equipment.

Key Duties

• Serve as the main contact for customers needing field and workshop service support in Saudi Arabia.
• Manage customer service requests, create and oversee work orders, maintaining clear communication on service schedules, progress, and any changes.
• Coordinate between customers, technicians, workshop personnel, and supervisors to schedule repairs, maintenance, inspections, and equipment logistics.
• Oversee documentation accuracy including work orders, technician reports, service records, and approvals to support service delivery and billing.
• Monitor service requests to promptly address delays or issues, supporting operational KPIs such as response times and customer satisfaction.
• Ensure all activities comply with company standards, health and safety regulations, and local laws.

Required Qualifications and Experience

• Fluency in Arabic and English with strong communication and organizational abilities.
• Diploma or Bachelor's degree in relevant fields like Business Administration, Mechanical Engineering, Industrial Engineering, or Logistics.
• 2-4 years of experience in roles related to customer service, workshop or field service coordination, especially within oilfield services.
• Proficiency using ERP, CRM, or service management tools along with strong Microsoft Office skills (Excel, Outlook).
• A customer-centric approach able to handle multiple priorities efficiently in a dynamic work environment.

Preferred Skills and Experience

• Experience with flow iron, HP pumps, pressure pumping, and pressure control equipment operations and maintenance.
• Background within Saudi Arabia or GCC regional service markets.
• Knowledge of workshop operations including preventive maintenance and field service workflows.

Competencies

• Emphasis on customer focus and delivering customized service solutions.
• Data gathering and analytical skills for decision making based on diverse stakeholder input.
• Strong communication skills to effectively convey and interpret information and service needs.
• Problem-solving capabilities to address operational and organizational challenges.
• Relationship management to maintain productive working ties with clients and colleagues.

Compensation and Benefits

The monthly base salary ranges from SAR 8,075 to SAR 9,800, dependent on experience. Benefits include housing and transportation allowances, medical and group life insurance, 30 calendar days of annual leave, and an end-of-service award.