NRI Customer Support Executive

Job Overview

We are seeking an NRI Customer Support Executive with an MBA qualification to join Teamspace Financial Services Private Limited in Mumbai, Maharashtra. This role involves managing queries and service issues specifically for NRI clients, ensuring high customer satisfaction while complying with operational standards.

Responsibilities

• Address NRI customer inquiries, service requests, and complaints primarily through email communication.
• Maintain timely responses to emails according to the established turnaround time (TAT).
• Liaise with various internal departments to resolve customer issues efficiently.
• Make telephonic contact with customers when necessary to provide support.
• Deliver excellent customer service adhering strictly to compliance and operational policies.

Candidate Profile

• Must hold an MBA, preferably with specialization in Banking & Finance or an equivalent postgraduate degree.
• Male candidates are preferred for this position.
• Exceptional communication skills in both English (mandatory) and Hindi.
• Strong written communication abilities and customer interaction skills.

Work Schedule and Location

• Employment involves rotational shifts, including work on public and bank holidays, with varying shift hours based on business needs.
• The workplace is based in Airoli, Mumbai.

Compensation

The monthly stipend offered for this role is 32,000 INR.