Network Engineer

About AST SpaceMobile

AST SpaceMobile is pioneering the creation of the first-ever global cellular broadband network hosted in space, designed to operate seamlessly with unmodified standard mobile devices. Leveraging a comprehensive IP and patent portfolio, this network is intended for commercial and governmental use, aiming to bridge connectivity gaps for billions of currently unserved mobile users worldwide.

Position Summary

We are looking to hire a Network Engineer responsible for supporting the operation, monitoring, maintenance, and ongoing enhancement of a sophisticated communications and network infrastructure within a continuous 24/7 operational setting. This role involves close coordination with engineering, operations, and support teams to uphold mission-critical network system reliability, performance, and availability.

Primary Responsibilities

• Assist in designing, deploying, sustaining, and improving network operations infrastructure.
• Continuously monitor network health, service performance, and availability across diverse communications platforms.
• Handle incident and problem management activities, including monitoring, response, and operational reporting.
• Diagnose, troubleshoot, and resolve network and service disturbances collaboratively with engineering and operations teams.
• Promptly escalate and communicate any service-impacting incidents to relevant stakeholders.
• Engage in outage management, service restoration, root cause analyses, and corrective action efforts.
• Create and implement procedures, operational workflows, and best practices to boost service reliability.
• Review operational reports and performance metrics to detect trends and identify areas for improvement.
• Collaborate with hardware, software, and operational teams to enhance network efficiency.
• Support readiness and implementation activities for introducing new network technologies and capabilities.
• Contribute to technical training development and knowledge sharing initiatives.
• Pursue process automation and improvements to increase operational productivity.
• Maintain accurate documentation, standard operating procedures, and technical records.
• Work towards meeting defined service-level agreements (SLAs) and key performance indicators (KPIs).

Qualifications and Experience

• Bachelor’s degree in engineering, telecommunications, information technology, computer science, or equivalent technical field.
• Relevant professional certifications such as CCNA, Network+, or ITIL are advantageous.
• Minimum 4 years’ experience supporting network operations, telecommunications, or infrastructure operations in mission-critical environments.
• Proven skills in network monitoring, troubleshooting, incident response, and collaboration with cross-functional teams.
• Preferred background includes telecommunications, satellite communications, cellular or wireless networks, and experience in Network Operations Center (NOC).
• Familiarity with network performance monitoring tools, operational infrastructure maintenance, incident and problem management, and process automation is highly desirable.

Essential Soft Skills

• Strong interpersonal communication capabilities for effective multi-disciplinary collaboration.
• Demonstrated ability to thrive in diverse and multicultural teams.
• Excellent verbal and written communication proficiency.
• Analytical thinker with a proactive mindset for resolving complex problems.
• Attention to detail to ensure precise documentation and operational processes.
• Efficient organizational skills and ability to handle multiple priorities simultaneously.
• Self-driven with a commitment to continuous improvement.
• Adaptable and flexible in a dynamic work environment.
• Adept at conveying technical information clearly to stakeholders at all levels.

Technology Stack

• Network monitoring and management software platforms.
• Incident management and ticketing tools.
• Performance analytics and network reporting tools.
• Telecommunications hardware and communication infrastructure.
• Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Diagnostics and network troubleshooting utilities.
• Automation and workflow management technology.
• Collaboration and communication platforms.

Work Environment & Physical Requirements

• Work primarily in an office setting with extensive computer use.
• Ability to review detailed technical materials including network maps and system reports.
• Participation in meetings, troubleshooting sessions, and operational briefings is expected.
• Role includes availability for occasional off-hours support in a 24/7 operational context.
• Capacity to respond swiftly to critical service incidents.
• Potential presence in labs, data centers, field operations, or infrastructure venues as needed.
• Occasional travel may be required for training or operational support.

Additional Requirements

• Must possess an active Top Secret/SCI (TS/SCI) clearance.
• U.S. citizenship is mandatory due to government contract obligations.

Equal Opportunity Employer Statement

AST SpaceMobile is committed to equitable employment practices based on merit and qualifications without discrimination on grounds including but not limited to race, religion, gender, national origin, veteran status, disability, age, sexual orientation, or any other protected characteristic.

Note

The described responsibilities and qualifications are subject to change, and additional duties may be assigned as business needs evolve.