Medical Office Assistant

About WELL Health Technologies Corp.

WELL Health Technologies Corp. is a cutting-edge healthcare company dedicated to enhancing health outcomes by integrating digital technologies into everyday medical care. With a robust platform offering practice management tools like virtual care, electronic medical records, and revenue cycle management, WELL supports healthcare professionals across a network of over 180 outpatient clinics nationwide, including telehealth services.

Position Overview

The Medical Office Assistant (MOA) plays a crucial administrative role, supporting patient appointment scheduling, record management, billing, and communication within the clinic. This position ensures seamless coordination between patients and healthcare providers, supports multiple medical disciplines, and maintains smooth clinic operations, ultimately contributing to a high-quality patient experience.

Key Responsibilities

• Deliver courteous, efficient patient support including check-in and procedure guidance as directed by physicians or clinic management.
• Respond promptly to phone and written communications.
• Prepare and manage correspondence such as appointment confirmations, pharmacy liaising, lab materials, and professional letters.
• Monitor and follow up on physician-assigned tasks through various communication channels.
• Accurately handle billing and insurance paperwork ensuring compliance and smooth daily processes.
• Coordinate transport of laboratory samples and arrange patient appointments.
• Order office supplies, maintain inventory, and support general administrative workflow.
• Convert paper medical records into digital formats through data entry and updates.
• Contribute to a positive work atmosphere and provide coverage across different office functions as required.
• Perform additional duties as designated.

Desired Personal Attributes

• High emotional intelligence with compassionate interpersonal skills.
• Strong results-driven approach emphasizing accountability and responsiveness.
• Integrity and ethical decision-making in all professional endeavors.
• Team-oriented mindset fostering collaboration and mutual support.
• Adaptability and resilience to effectively handle changes and challenges.
• An ambassador of WELL’s inclusive and positive culture.
• Pragmatic and proactive problem-solving abilities.
• Dependable work ethic marked by consistency and reliability.
• Excellent communication skills balancing empathy and professionalism.
• Initiative-taking and ability to work independently.

Preferred Experience and Technical Skills

• Experience in healthcare or customer service is advantageous.
• Familiarity with EMR systems such as Oscar EMR and Ocean MD.
• Proficiency with Microsoft 365 productivity suite.

Compensation and Commitment

The role offers an hourly wage between $19 and $21, calibrated according to candidate qualifications, skills, and organizational requirements. WELL promotes an equitable and competitive salary structure.

Diversity and Inclusion

WELL fosters an inclusive workplace embracing diversity across all dimensions, striving to create an environment where everyone feels valued and empowered. The recruitment process involves AI tools for initial screening but final decisions are made by qualified human evaluators.

Award and Recognition

WELL has earned the Great Place to Work® certification, reflecting its focus on trust, well-being, and inclusive culture in alignment with sustainability goals.