Mansion Upkeep Ambassador

About Raffles Hotels & Resorts

Raffles is renowned for its collection of luxury hotels and resorts worldwide, each celebrated for its elegance, distinctive charm, and standing as iconic landmarks in their respective cities. These properties consistently rank among the top-tier in the hospitality industry.

Job Overview and Responsibilities

• Maintain cleanliness and upkeep of assigned areas in line with established standards and procedures.
• Restock guest amenities as required.
• Organize and clean daily use equipment, including personal protective tools and chemicals.
• Manage daily room and key assignments, updating worksheets diligently and ensuring keys are securely signed in and out.
• Communicate vital information such as guest illness or presence of pets within the premises.
• Proactively anticipate guest needs by keen observation, providing timely service personally or through coordination with team members and supervisors.
• Promptly and courteously address guest requests.
• Report any damage or malfunctions in guest rooms or hotel areas to supervisors promptly.
• Ensure maintenance of equipment cleanliness and functionality.
• Maintain detailed reports including section room status and daily productivity records.
• Participate in daily briefings and undertake tasks assigned by supervisors.
• Report lost and found items to security without delay.
• Handle guest complaints immediately, notifying supervisors as appropriate.
• Note and report any unusual behaviors or incidents in guest areas to supervisors.
• Accurately record room statuses within assigned sections.
• Adhere strictly to the hotel’s health, safety, and hygiene policies.
• Maintain personal grooming and hygiene standards as per hotel guidelines.
• Attend required meetings and training sessions to enhance skills and performance.
• Perform additional duties as directed by supervisors.
• Assist with valet services as needed, including linen delivery and laundry processing.
• Recognize distinctions between guest types (including VIPs) and room categories.
• Comply fully with Occupational Health & Safety legislation and hotel-specific policies and procedures.
• Be thoroughly familiar with property safety protocols, including first aid and emergency/fire procedures.
• Log any security incidents or accidents following hotel standards.

Qualifications and Requirements

• At least one year of experience, preferably within a luxury hotel environment.
• Post-secondary education or relevant qualifications in hotel management.
• Fluency in both oral and written English is essential.