Loan Officer Assistant

About Granite Bank

Granite Bank, a rapidly expanding community bank based in Minnesota, is dedicated to assisting individuals and families in fulfilling their financial aspirations and achieving homeownership. Our core principles include accessibility, agility, transparency, empowerment, and fostering a family-oriented workplace culture. We are committed to outstanding service delivery, cultivating enduring relationships, and adapting continuously to meet evolving client needs and industry trends.

Position Overview

We seek a skilled, enthusiastic, and detail-focused Mortgage Loan Assistant to become an integral part of our expanding team. This role entails partnering with a high-performing Loan Officer to manage the daily processing of mortgage files, coordinating communications with clients and business collaborators, and ensuring loans advance smoothly from application to closure.

The role transcends administrative tasks by emphasizing exceptional client care, proactive problem-solving, meticulous loan management, and establishing a trusted rapport among the Loan Officer, clients, and referral contacts.

Key Responsibilities

• Assist Loan Officers by collecting, reviewing, and confirming borrower documents, including income, assets, credit, and financial details.
• Compile complete and precise loan applications for submission.
• Maintain proactive communication with clients about loan progress, document requirements, and subsequent steps.
• Organize and uphold accurate loan files aligned with company policies, investor standards, and regulatory compliance.
• Manage electronic loan documentation by uploading, scanning, and organizing files.
• Track pending loan conditions and proactively secure outstanding documents.
• Act as the primary contact linking Loan Officers, underwriters, clients, Realtors, title companies, and other stakeholders.
• Arrange appointments, meetings, and communications on behalf of the Loan Officer.
• Deliver timely and precise updates regarding loan status.
• Ensure loan applications comply with company rules, investor guidelines, and regulatory mandates.
• Conduct quality control inspections to confirm loan files are accurate and complete for underwriting and closing.
• Manage scheduling, correspondence, client follow-ups, pipeline reporting, and other assigned projects.

Qualifications and Experience

• Prior experience as a Mortgage Loan Assistant or Mortgage Loan Processor is required.
• Familiarity with the Encompass Loan Origination System is a plus.
• Strong organizational capabilities with aptitude for multitasking and time management.
• Exceptional attention to detail and accuracy.
• Outstanding verbal and written communication skills with a client-focused approach.
• Effective problem-solving and critical thinking abilities.
• Proficiency with Microsoft Office Suite and mortgage-related software tools.
• Knowledge of mortgage lending guidelines, compliance standards, and industry regulations is preferred.
• Positive mindset, adaptability, and eagerness to engage in continuous learning.

Core Skills

• Ownership and accountability for loan processes from initiation through completion.
• Strong dedication to delivering superior client service.
• Self-motivated with proactive anticipation of needs.
• Exceptional organizational and detail-management skills.
• Excellent interpersonal, oral, and written communication abilities.
• Reliable team collaborator with a positive attitude towards change.

Benefits and Perks

• Competitive wage ranging between $20.00 and $22.00 per hour.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid vacation and holidays.
• Continuous training and opportunities for professional growth.
• Supports career advancement within the institution.
• Flexibility to work remotely.
• A supportive and collaborative culture prioritizing family values.
• Ability to make a meaningful impact within the local communities served.

Additional Information

Granite Bank is committed to equal employment opportunities. This job description provides an overview and is not exhaustive; duties and responsibilities may be modified with or without notice as business needs evolve.