Key Account Manager

About the Role

Jio is inviting qualified candidates to apply for the position of Key Account Manager. The ideal candidate should have a graduate degree, with a preference for an MBA, and possess 5 to 12 years of experience, particularly focusing on B2B sales for strategic, growth, or large accounts.

Primary Responsibilities

• Develop and execute detailed account plans to boost revenue, identifying upselling and cross-selling opportunities within existing key client accounts.
• Establish and maintain strong relationships with major clients, acting as the main contact point for resolving issues and managing escalations.
• Coordinate with teams across Service Delivery, Care & Assurance, Finance, and Marketing to deliver a smooth customer service experience.
• Track customer satisfaction through metrics and regular feedback, initiating measures to address potential concerns proactively.

Key Deliverables

• Achieve incremental revenue by acquiring new customers and introducing new products to current accounts.
• Ensure revenue retention in existing accounts by managing churn effectively.
• Drive superior customer experience by meeting project delivery deadlines, ensuring "first-time-right" execution, and maintaining network and product service uptime as per SLAs.
• Manage billing collections with zero disputes.
• Comply with all statutory and regulatory requirements.

Required Skill Set

• Industry and product knowledge relevant to the market and sector.
• Proven expertise in B2B sales environments.
• Experience handling key accounts and managing strategic clients.
• Strong customer focus complemented by effective problem-solving capabilities.
• Ability to collaborate and build relationships across internal and external stakeholders.