IT Support Engineer

Role Overview

Navan is hiring an IT Support Engineer for its New York City office. This position is based on site and requires working in the office five days per week. The role supports employees in NYC as well as Navan team members worldwide, with a strong focus on fast, hands-on technical assistance, new hire setup, and day-to-day troubleshooting across IT-supported devices and services.

Key Responsibilities

• Deliver both in-person and remote desktop support for hardware and software issues through the ticketing system, walk-up requests, and remote access tools.
• Set up, configure, maintain, upgrade, and replace laptops, while diagnosing hardware problems and coordinating vendor repairs when needed.
• Help choose, purchase, track, and manage IT equipment and inventory assets.
• Install, configure, and resolve issues with SaaS applications, operating systems, security updates, and software licensing.
• Manage user accounts, email access, permissions, and authentication controls, including activations, updates, and deactivations.
• Support network access by assisting with VPN, Wi-Fi, and general connectivity issues.
• Keep support records accurate by documenting tickets, resolutions, inventory, and knowledge base content.
• Help enforce IT policies and procedures while supporting compliance obligations such as data protection and privacy requirements.
• Coordinate onboarding IT setup and training for new hires, and oversee offboarding tasks such as equipment recovery.
• Provide support for local audio/visual operations, company all-hands meetings, and other ad hoc event-related IT needs.
• Deliver high-touch support to C-level executives.
• Take part in an on-call rotation that includes after-hours and weekend monitoring and support.
• Own site IT operations and maintenance, including workstation setup, conference room upkeep, ticket queue management, and network checks.
• Assist IT leadership and cross-functional teams with project work and deliverables.

Required Qualifications

• At least 4 years of experience in a customer-facing IT support role.
• At least 4 years of experience administering SaaS tools such as Okta, Google Workspace, Slack, Atlassian, Zoom, Jamf, Intune, and Cisco Meraki.
• Strong working knowledge of macOS, Windows, iOS, and Android devices and operating systems.
• Hands-on troubleshooting experience with Jamf for Apple devices and Azure/Intune for Windows devices.
• Solid A/V and video conferencing setup and troubleshooting experience.
• Background as an IT specialist in a fast-moving corporate environment.
• Ability to lift and carry items in the 10 to 50 pound range.
• A bachelor’s degree in Information Technology or another computer-related field is considered a strong advantage.

Work Style and Expectations

The ideal candidate is customer-focused, able to build trusted relationships, and comfortable using business context to improve service quality. Clear, candid communication, thoughtful decision-making, mutual respect, and confidentiality are important parts of the role.

Compensation

The advertised pay range for this role is USD 54,000 to USD 120,000. Final compensation may vary based on location, skills, experience, market conditions, and internal pay parity. For positions with on-target earnings, the range may include base salary plus target incentive compensation. Some roles may also include a ramping draw period. Candidates may receive additional details from the recruiter.